IT Systems SME — 12-Month Contract, High-Impact

Billing Finance Limited; Shire Of Northampton; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Electric Vehicle salary sacrifice

Pension salary sacrifice

Private Medical

Income Protection

Employee Assistance Programme

Job summary

Billing Finance is seeking a Subject Matter Expert to join its IT department in Australia on a 12-month fixed-term contract. You will act as the SME for core business systems, manage end-user support, and partner with senior leadership to gather requirements and drive system improvements.

You will build strong relationships with vendors, train users, and ensure system integrity while delivering high-visibility contributions to key business projects.

Qualifications

• Proven ability to map complex business processes to IT systems.
• Strong stakeholder management to understand user pain points and solve problems.
• Solid understanding of systems architecture, inter-dependencies, and integrations.
• Experience delivering end-user training to ensure system adoption.

Responsibilities

• Act as SME across core business systems, integrations, and development.
• Provide first-line support for system incidents and changes via ITSM platform, escalate when needed.
• Ensure timely resolution of tickets in line with SLAs and provide excellent service to end users.
• Communicate clearly with the wider business to gather requirements and resolve issues.
• Collaborate with operations teams to align business processes with systems.
• Analyse systems to identify gaps and implement improvements.
• Maintain relationships with vendors and stay updated on roadmaps and features.
• Collaborate with IT and Transformation teams to sustain high service capability.
• Maintain system integrity and data in partnership with the IT team.
• Create and update system policies, procedures, and documentation.

Skills

Stakeholder management

Systems architecture

Requirement gathering

Vendor alignment

Communication

Problem solving

Analytical thinking

Adaptability

Tools

ITSM platform

Job description

Billing Finance is seeking a Subject Matter Expert to join its IT department in Australia on a 12-month fixed-term contract. You will act as the SME for core business systems, manage end-user support, and partner with senior leadership to gather requirements and drive system improvements.

You will build strong relationships with vendors, train users, and ensure system integrity while delivering high-visibility contributions to key business projects.