IT Systems & Infrastructure Analyst

Europ Assistance Australia and New Zealand; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Redion ANZ is seeking an IT Systems and Infrastructure Analyst to act as the primary technical authority. Supporting the Head of Technology, you will ensure secure, efficient, and resilient enterprise infrastructure, serving as the top-tier escalation point for complex issues and maximizing uptime in a 24/7 rotating on-call schedule.

As part of your role you will oversee incident management, APRA compliance (CPS 230/232/234), IT risk and audit, identity and access controls, BCM and disaster

Qualifications

• 3+ years in IT Infrastructure, systems administration, cloud operations or IT security.
• Familiar with Australian financial regulations, specifically APRA CPS 230/232/234.
• Degree in IT or related field required.

Responsibilities

• Lead 3rd-level troubleshooting and coordinate with third-party providers.
• Maintain secure, resilient enterprise infrastructure and on-call coverage.
• Ensure APRA compliance across ICT controls and governance.
• Conduct IT risk assessments and support IT GRC activities.
• Manage identity/access controls (SSO, MFA) and endpoint security policy.
• Prepare IT posture/risk reports for senior executives and vendors.

Skills

Microsoft Azure

Jira ITSM

Networks

Endpoint security

Genesys VOIP

Education

Degree in IT / CS / Cyber Security / Information Systems

Tools

Genesys VOIP platform

Job description

REDION ANZ is seeking an IT Systems and Infrastructure Analyst to act as our primary technical authority. Supporting the Head of Technology, you will ensure secure, efficient, and resilient enterprise infrastructure. In this role, you will serve as the top-tier, 3rd-level escalation point for complex technical issues, ensuring maximum uptime while complying with local regulations.

KEY RESPONSIBILITIES

• Incident Management - Infrastructure & Support: Lead 3rd-level troubleshooting; maintain and work with third party providers to maintain and office infrastructure, participate in a 24/7 rotating on-call shift.
• Governance & APRA Compliance: Design and maintain ICT controls aligned with Group Frameworks; ensure strict compliance with APRA regulations (CPS 230, CPS 232, CPS 234).
• Risk & Audit: Conduct IT risk assessments; support the IT GRC board; manage internal, external, and third-party supplier risk audits.
• Security & Identity: Manage identity/access controls (SSO, MFA, recertifications) and endpoint security policy enforcement.
• Resilience & BCM: Support IT Business Continuity Management function, conducting Business Impact Assessments and disaster recovery planning.
• Vendor & Reporting: Deliver IT posture and risk reporting to senior executives; manage external vendor support contracts.

ROLE REQUIREMENTS

• Education: Degree qualification in Information Technology, Computer Science, Cyber Security, Information Systems, or related discipline.
• Tech Stack: Proficiency with Microsoft Azure, Jira Service Desk (ITSM), networks, and endpoint security controls, Genesys VOIP platform, etc.
• Availability: Commitment to a flexible 24/7 rotating on-call schedule
• Experience: Minimum 3 years of experience in IT Infrastructure, Systems Administration, Cloud Operations, or IT Security roles.
• Compliance: understanding of Australian financial regulations, specifically APRA CPS 230/232/234.