IT Systems Administrator

Jewish Care Victoria; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary Packaging

Purchased leave

Employee Assistance Program

Staff Referral Bonus

Reward & Recognition

Job summary

Jewish Care Victoria in Melbourne is seeking an experienced IT Systems Administrator to help keep our IT environment secure, reliable and responsive for staff, residents and families. You will join a supportive, collaborative IT team that values practical problem solving and user-focused service.

Reporting to the Head of IT, you will manage servers, cloud platforms (Microsoft 365 and Azure), backup and disaster recovery, and 24/7 support to ensure high availability of critical systems across

Qualifications

• Experience in an IT Systems Administrator role within multi-site environments.
• Background in helpdesk support and end-user service delivery.
• Ability to support business-critical apps requiring high availability.

Responsibilities

• Proactively maintain IT systems and infrastructure to minimise outages.
• Configure, maintain and support servers, infrastructure, cloud environments and business apps.
• Manage Microsoft environments and cloud platforms (MS 365, Azure).
• Oversee backup and disaster recovery strategies and testing.
• Provide timely end-user support through the Service Desk.

Skills

IT Systems Administrator experience

Helpdesk support

24/7 availability mindset

Tools

Microsoft 365

Azure

Veeam

Job description

• Previous IT Systems Administrator experience ideal
• Supportive, collaborative IT team

Make a difference through technology at Jewish Care Victoria

At Jewish Care Victoria, technology plays an essential role in enabling our people to deliver high-quality services to our clients, residents, families and community. We are seeking an experienced IT Systems Administrator to join our team and help ensure our IT environment is secure, reliable, efficient and responsive.

About the role

Reporting to the Head of IT, the IT Systems Administrator will be responsible for the ongoing administration, maintenance, security and support of Jewish Care Victoria's IT environment.

You will play a key role in ensuring the availability and performance of our systems and infrastructure, proactively identifying issues before they impact the organisation, while providing high-quality technical support to our staff.

The role combines systems administration, infrastructure, cloud technologies, cyber security, backup and disaster recovery, and support.

Key responsibilities

Systems & Infrastructure

• Proactively maintain IT systems and infrastructure to minimise unplanned outages and disruption to critical services.
• Configure, maintain and support servers, infrastructure, cloud environments and business applications.
• Configure and support Microsoft environments and cloud platforms.

Backup & Disaster Recovery

• Ensure systems and critical data are appropriately protected, backed up and replicated.
• Configure and support backup solutions, including Veeam and Azure.
• Assist with disaster recovery planning, testing and continuous improvement.

Helpdesk & End User Support

• Receive, log, prioritise and manage requests for support, changes and incidents through the Service Desk.
• Assess and prioritise requests according to urgency, impact and business requirements.
• Provide timely and effective technical support to staff across Jewish Care.
• Resolve helpdesk requests in-house wherever possible.

About you

You are a technically strong and solutions-focused IT professional who enjoys solving problems and supporting people.

You will bring:

• Previous experience in an IT Systems Administrator role within a medium to large, multi-site and/or 24/7 environment.
• Previous experience working within an helpdesk support environment.
• Experience supporting multiple critical business applications requiring 24x7 availability.
• Strong experience with cloud platforms, including Microsoft 365 and Azure.
• Experience maintaining and support Microsoft Server Stack and virtual environments.
• Strong problem-solving and analytical skills, with the ability to diagnose issues and determine practical solutions.
• Knowledge of or experience working within ITIL principles.

About us

Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for over 175 years.Our staff come from all cultural and religious backgrounds, and we provide cultural and spiritual training in the Jewish Ethos.

Why Jewish Care is the best choice for your career

• Salary Packaging– as a not-for-profit organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meals and entertainment
• Purchased leave – up to 4 weeks additional time off to enhance your work-life balance
• Employee Assistance Program for you and your family
• Staff Referral Bonus Program
• Reward & Recognition – our STAR program reflects our commitment to celebrating and acknowledging team members who embody our core values in their daily work

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We require all applicants to undergo an extensive screening process during their recruitment process.