IT Support Technician — Cyber-Secure IT Operations

Silentium Defence Pty; Australia; On-site; AUD 70,000 - 100,000; Full time

Job summary

The role covers end-to-end IT and AV support, equipment provisioning, helpdesk response, and cyber security governance. Candidates must hold an IT-related degree, be an Australian citizen eligible for NV1 clearance, and be comfortable working in a defence environment.

Qualifications

• Tertiary qualification in IT or related discipline.
• Australian citizenship with ability to obtain NV1 clearance.
• Experience managing Linux and Windows workstations.
• Experience applying cyber security best practices.
• Ability to obtain and maintain NV1 clearance and comply with ITAR.

Responsibilities

• Provide end-to-end IT and AV support to all staff.
• Prepare, provision, and maintain IT equipment, accounts, and access.
• Respond to helpdesk requests and escalate when needed.
• Develop user-friendly support materials (wikis and guides).
• Troubleshoot system and network issues across Windows, Linux, MacOS, and mobile devices.
• Ensure backups are performed and tested according to disaster recovery requirements.
• Administer licensing and configurations for Microsoft 365, Atlassian, and other key applications.
• Manage vendor relationships for IT and network hardware.
• Develop and maintain cyber security policies, controls, and risk mitigation systems.
• Report regularly to management on progress, system performance, and key metrics.

Skills

Linux & Windows administration

Cyber security

ITAR compliance

Education

Tertiary IT qualification (IT / CS)

Tools

Microsoft 365

Atlassian

Job description

The role covers end-to-end IT and AV support, equipment provisioning, helpdesk response, and cyber security governance. Candidates must hold an IT-related degree, be an Australian citizen eligible for NV1 clearance, and be comfortable working in a defence environment.