IT Support Officer / Junior Developer

Dutton Automotive; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Remuneration package

Employee Assistance Program

Referral bonus

Job summary

Dutton Automotive in Richmond, VIC, Australia, is seeking an IT Support Officer / Junior Developer to join our close-knit IT team. The role focuses on desktop support, troubleshooting hardware and software, and developing simple software solutions.

You will work with a collaborative team, deliver test-driven development, manage workstations, and provide on-site support across Victorian locations. Experience with HTML/CSS/SASS and CRM systems is valued.

Qualifications

• Ideally you will hold a relevant tertiary qualification or an equivalent industry certification.
• Experience with HTML, CSS and SASS for web-related tasks.
• Experience AWS Lambda and Firebase would be highly desirable.
• Experience developing and iterating software in agile multi-disciplinary teams.
• Experience with Microsoft Active Directory, Exchange, and 365 User Management.
• Experience with Windows 10 Desktop Diagnostics and Support.
• Experience managing networked print environments.
• Experience with Salesforce CRM is a plus.
• Strong understanding of patterns for developing maintainable and scalable web applications.
• Excellent communication skills, both written and verbal.
• Team player with collaborative, curious and helpful attitude.
• Attention to detail.

Responsibilities

• Provide desktop support and troubleshoot hardware and software issues.
• Handle inbound helpdesk calls and tickets with a customer-service focus.
• Write clear, secure, and reusable code for front-end and back-end tasks.
• Identify bugs and collaborate with developers to fix production issues.
• Assist with on-site IT support across Victorian locations.
• Prepare workstations and install software.
• Support network and printing services, including VoIP extension support.
• Assist asset management and stock-control using provided systems.
• Collaborate with IT and Admin teams to improve processes.

Skills

HTML/CSS/SASS

Agile software development

Customer service

Collaborative teamwork

Communication

Problem solving

Non-technical collaboration

Education

Relevant tertiary qualification or industry certification

Tools

Active Directory

Microsoft Exchange

365 User Management

Salesforce CRM

Job description

Dutton Automotive is Australia's largest retailer and wholesaler of pre-owned luxury, prestige, exotic, family and commercial vehicles. Established in 1911,we've built our reputation on delivering exceptional customer experiences, innovation, and industry-leading service.

As part of the global Sojitz Corporation, a Japanese conglomerate employing around 27,000 consolidated employees with 86 branches and offices, and over 540 subsidiaries and affiliates across the world.

With 16 dealerships nationwide, more than 220 team members, and exciting growth plans ahead, there's never been a better time to join Dutton Automotive. We're also proud to be a Co-Major Partner of the Essendon Football Club, reflecting our commitment to supporting the communities we're part of.

Job Description

We are looking for a skilled and knowledgeable IT Support Officer / Junior Developer to join our friendly and close-knit IT team. The role is based at our renowned and iconic Richmond Headquarters, reporting to the IT Manager. The ideal candidate will have strong technical expertise in providing desktop support services and troubleshooting hardware and software issues.

Tasks and responsibilities will include, but not limited to:

• Customer Service approach to Helpdesk Support
• Management and troubleshooting of inbound Helpdesk calls and tickets
• Write clear, secure and well-tested code that’s easy for others to re-use
• Identify bugs when discovered or reported
• Operate the services developed by the team and identify issues in production
• Validate reported or identified issues and provide recommended solutions or fix when required
• Collaborates with other developers to continually improve the overall quality of the codebase
• Create simple solutions that meet user needs with both frontend and backend technologies
• Deliver and produce a test-driven or behaviour-driven development and continuous integration / continuous delivery cadence
• User Management
• Preparation of workstations and hardware
• Installation of software
• Network and Printing services support
• VoIP phone system extension support
• On-site support for Victorian locations
• Asset Management, Stock Control, and Record-Keeping via provided systems
• Collaborate with members of the IT team to share knowledge and escalate incidents
• Collaborate with IT and Admin teams to develop/refine processes and ways to better facilitate business functions

Qualifications

Ideally you will have:

• Relevant Tertiary Qualification or Equivalent Industry Certification
• Experience with HTML, CSS and SASS
• Experience AWS Lambda and Firebase would highly desirable
• Experience developing and iterating software in agile multi-disciplinary teams
• Experience with Microsoft Active Directory, Exchange, and 365 User Management
• Experience with Windows 10 Desktop Diagnostics and Support
• Experience Managing Networked Print Environments
• Experience with CRM Systems such as Salesforce a Plus
• Strong understanding of common patterns for developing maintainable and scalable web applications
• Strong Adherence to Process and Procedure
• Ability to Work Together to Solve Technical Issues with Non-Technical People
• Excellent Communication Skills, Written and Phone
• Strong Team Player
• Collaborative, Curious, and Helpful
• Attention to Detail

Additional Information

• Work with Australia’s largest, preeminent dealer in the used car segment.
• Training, ongoing support and opportunity for growth and career progression
• Attractive remuneration package.
• Located at our iconic Head Quarters in Richmond.
• Access to a fully funded Employee Assistance Program to support you and your family.
• Refer a friend and we will provide you an upfront bonus!

At Dutton Automotive, we value our customers and our employees. Our values are built on prioritising our customer needs, valuing our employee's flexibility to change, and fostering creativity and initiative. If you share our values and have the skills and experience, we are looking for, we encourage you to apply for this exciting opportunity.

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