IT Support Officer 1

Nyrstar; City of Hobart; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Relocation support

Career development pathways

Salary sacrifice for superannuation

Annual incentive bonus

Discounted health insurance and gym

Employee assistance program

Job summary

Nyrstar Hobart is seeking an IT Support/Helpdesk specialist to join the Business Systems Team. You will provide high level customer service and guidance for deploying and maintaining computer infrastructure, diagnosing and resolving issues across the plant.

Your day-to-day includes support, education and guidance in IT deployment, maintenance and problem resolution, including end user assistance, AD/Exchange management and ITSM processes.

Qualifications

• 2+ years IT support or helpdesk experience.
• Strong technical knowledge and ability to troubleshoot a variety of issues.
• Excellent communication and interpersonal skills to liaise with users at all levels.
• Service-oriented mindset with a focus on providing high-quality and responsive IT support.
• Willingness to continuously learn and keep abreast of latest IT trends.
• Relevant IT certifications or qualifications would be highly regarded.
• Manual Drivers licence.
• An eagerness to learn and take on new challenges.

Responsibilities

• Provide end-user support and escalation handling.
• Provide deployment and maintenance support for computer infrastructure.
• Diagnose and resolve technical problems across the plant.
• Add, maintain, and deactivate users in Active Directory and Exchange.
• Provide remote and onsite IT support including hardware, software and network access.
• Enforce IT policies, procedures and security standards.
• Document and report IT configurations and troubleshooting steps.

Skills

End user support

Windows 11

Office 365

ServiceNow ITSM

Active Directory / Exchange

Remote and onsite support

Communication skills

Willingness to learn

Certifications

Manual drivers licence

Education

IT certifications

Tools

ServiceNow

Active Directory

Exchange

Job description

Reporting to the Regional IT Team Leader, you will be an integral member of our Business Systems Team, with a primary purpose to provide high level customer service support and solutions to our employees.

Your day-to-day will have you provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems across the plant.

Key Duties and accountabilities:

• Understanding of end user support and escalation processes.
• A good general knowledge of technical infrastructure including Windows 11 and office 365
• Proficient in utilizing ServiceNow or equivalent platform for IT service management (ITSM), including incident and request management processes.
• Providing technical support for Windows OS, MS Office and basic support for other core applications, logging in and printing.
• Adding, maintaining and de-activating users in Active Directory, Exchange and core application systems
• Providing Remote and Onsite technical support to all end users including support and maintenance of software, desktop, server, hardware and access to the network
• IT Policy Implementation - Enforcing IT policies, procedures, and security standards.
• Documentation & Reporting - Keeping records of IT systems, configurations, and troubleshooting procedures.

To be successful in this position you need to have:

• 2+ years of experience in an IT support or helpdesk role, preferably in a medium-to-large sized organisation
• Strong technical knowledge and ability to troubleshoot a variety of issues
• Excellent communication and interpersonal skills to effectively liaise with users at all levels
• Service-oriented mindset with a focus on providing high-quality and responsive IT support
• Willingness to continuously learn and keep abreast of latest IT trends and technologies
• Relevant IT certifications or qualifications would be highly regarded
• Manual Drivers licence
• An eagerness to learn and take on new challenges.

WHAT WE OFFER

A career of challenge, reward and growth in a company that is focussed on being a leader in our field. Safety, Health, Hygiene & Environment are the foundation of all our values - we live safety by living our values: Respect, Ownership, Excellence, Teamwork and Integrity.

• Competitive salary package
• Relocation support
• Career development pathways - our diverse and challenging work environment will present you with many opportunities to grow, develop and advance your skills
• Salary sacrifice for superannuation and novated car leasing
• Annual incentive bonus
• Discounted health insurance and gym membership
• Employee assistance program - that's free for the family

APPLICATION

Nyrstar is an equal opportunity employer. Equality and diversity are central to who we are and how we operate. We value employees from all backgrounds, and we rely upon diversity in order to inspire a culture of integrity, respect and innovation to drive our business, enhance our competitiveness and serve our customers across the world.

Nyrstar Hobart has a strict RPE ‘Clean Shave' Policy. Most facial hair is not permitted on site. Regular health screening, including blood tests, is part of our commitment to keeping our workforce safe and a condition of employment.

Nyrstar is committed to creating a healthy and safe work environment and building a culture that inspires their employees to work respectfully together as a team. When you join Nyrstar you can expect to find yourself in an environment where the opportunities for learning and growth are second to none! from technical training to leadership programs, we work with employee to develop their skills and reach their full potential