It Support Officer

Humanised Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Humanised Group in Sydney is seeking a permanent Technical Support Specialist to join our Technology team. You’ll be the go-to person for end users, providing responsive onsite and remote support across desktops, laptops, mobile devices, and core business applications.

You’ll get hands-on exposure to the Microsoft stack – Windows 10/11, Microsoft 365, Intune, Entra ID and Azure – while contributing to incident and problem management, technology projects, and continuous improvement initiatives.

Qualifications

• 2-3 years of experience in technology support, desktop support, or systems administration.
• Hands-on experience with Windows 10/11, Microsoft 365, iPhone and Android devices.
• Exposure to cloud platforms: Microsoft 365, Intune, Entra ID, Azure.
• Familiarity with ITSM frameworks (incident, problem, change and asset management).
• Understanding cybersecurity principles, endpoint security, and access management.
• Strong communicator for non-technical stakeholders.
• Tertiary IT qualifications; vendor certifications (Microsoft, VMware, Citrix) considered a plus.

Responsibilities

• Provide responsive on-site and remote support for desktops, laptops, and mobile devices.
• Support core business applications and Microsoft 365 environment.
• Contribute to incident and problem management and continuous improvement projects.
• Translate technical details for non-technical stakeholders.

Skills

Customer-focused

Problem-solving

Team player

Education

Bachelor's degree in IT/CS (or equivalent)

Tools

Windows 10/11

Microsoft 365

Intune

Entra ID

Azure

ITSM tools/frameworks

Job description

The Company

An established, well-regarded Australian business with a national footprint. Technology is core to how they operate, so IT here is treated with genuine respect rather than as a cost centre, with real investment in tools, systems, and the people who support them.

The Opportunity

They are looking for a permanent Technical Support Specialist to join their Technology team in Sydney. Reporting to a senior member of the technology team, you’ll be the go-to person for end users, providing responsive onsite and remote support across desktops, laptops, mobile devices, and core business applications.

You’ll get hands-on exposure across the full Microsoft stack – think Windows 10/11, Microsoft 365, Intune, Entra ID and Azure – while also contributing to incident and problem management, technology projects, and continuous improvement initiatives. It’s a role for someone who genuinely enjoys solving problems and delivering a great end-user experience, not just logging tickets.

About You

• 2-3 years’ experience in a technology support, desktop support, or systems administration role
• Solid hands-on experience with Windows 10/11, Microsoft 365, iPhone and Android devices
• Exposure to cloud and modern workplace platforms – Microsoft 365, Intune, Entra ID, Azure
• Familiarity with ITSM frameworks (incident, problem, change and asset management)
• Understanding of cybersecurity principles, endpoint security, and access management
• Strong communicator, comfortable translating technical detail for non-technical stakeholders
• Proactive, solutions-focused, and customer-service driven
• Tertiary qualifications in IT/Computer Science (or equivalent experience); vendor certifications (Microsoft, VMware, Citrix) highly regarded

Some Interesting Points

• Genuine family-oriented, employee-first culture
• Modern Sydney office
• IT is valued and invested in, not treated as an afterthought
• Real scope to get involved in projects and improvement initiatives beyond BAU support

If you would like to know more Call Ryley on 0484 546 357 or email [e-mail] for a quick chat.