IT Support Officer

Shire of Murray; Pinjarra; On-site; AUD 86,000 - 92,000; Full time

Benefits offered by this job

9-day fortnight

15.5% superannuation

Flexible working

Study assistance

Gym membership

Job summary

The Shire of Murray is seeking an IT Helpdesk Officer to provide first-line technical support to Council staff across phone, email, and in-person channels. The role includes ticket responses, application support, hardware fault resolution, and IT administration assistance within a cooperative team environment.

We offer a full-time position on a 9-day fortnight with an EBA Level 6 salary range of AU$86,385.67 to AU$92,099.60 per annum, dependent on skills and experience.

Qualifications

• Experience providing IT Support via Helpdesk systems, in person or remote.
• At least 2 years prior experience in desktop and application support.
• Excellent customer service and communication skills.
• Strong analytical and problem solving abilities.
• WA Class C-A Drivers Licence; background checks required.

Responsibilities

• Respond to helpdesk tickets via phone, email, or in person.
• Provide desktop and application support for staff and programs on PCs and LAN.
• Troubleshoot hardware faults and software issues.
• Assist with IT administration tasks and team support.
• Deliver solutions with a customer-focused approach.

Skills

Desktop support

Application support

Customer service

Problem solving

Communication

Education

IT qualification

ITIL certification

Tools

Local government software

Job description

The Role Reporting to the Manager Information Technology, the IT Helpdesk Officer is the first line of contact for users by providing technical support to Council Staff via helpdesk, phone calls, emails and in person. Your typical duties will include; helpdesk ticket response, business application support, hardware faults, customer support of programs on PC's and LAN and administration support to the IT team. You will display a high level of customer service assisting employees with all IT related enquiries. The position on offer is a full-time role, working 76 hours per fortnight (9 days per fortnight). An EBA Level 6 salary between $86,385.67 and $92,099.60 per annum is offered, based upon skills, knowledge and experience. About you You have demonstrated experience in providing IT Support via Helpdesk systems either in person or remotely, with the ability to support both technical and non-technical users. You will have strong problem solving skills and the ability to manage competing priorities, implement change, and deliver solutions. You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.

Why Choose Murray?

Located in the heart of the picturesque Peel region, the Shire of Murray offers an enviable work-life balance with a supportive and friendly workplace culture. We are committed to fostering professional development and provide opportunities for career growth. Enjoy the benefits of working in a collaborative team while making a meaningful difference in a thriving community-focussed environment.

Essential Criteria

• Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience
• Demonstrated ability to provide desktop and application support (At least 2 years prior experience)
• Excellent customer service and communication skills
• Sound analytical and problem solving skills
• WA Class C-A Drivers Licence (Class C preferred)
• Successful applicants will be required to undergo background (police) checks

Desirable Criteria

• Certificate in Information Technology Infrastructure Libraries (ITIL)
• Knowledge and Awareness of cybersecurity principles and frameworks
• Knowledge and understanding of IT network protocols
• Experience with local government software such as Financials / Property and Rating / Records Management systems

Other benefits include:

• A 9-day fortnight
• Up to 15.5% superannuation contribution
• Flexible working arrangement options available to support a range of lifestyles
• Professional development opportunities and study assistance
• Employee health and wellbeing program, including gym membership

Applications will close 9:00am Wednesday, 28 October 2026.

Dean Unsworth Chief Executive Officer The Shire of Murray is an Equal Employment Opportunity employer and encourages applications from diverse cultures and all age groups.

For any questions about the role, please contact the Human Resources Officer on 08 9531 7704.