IT Support Officer

Attorney-General's Department; Darwin; On-site; AUD 80,000 - 91,000; Full time

Job summary

Attorney General's Department in Darwin is seeking an Administrative Officer 4 to provide technical IT support and ensure reliable systems for both internal and external users. The role operates within a helpdesk environment, setting up devices for new joiners and coordinating with NT Government and external IT stakeholders to resolve outages.

Based in Darwin, the successful candidate will escalate procedural gaps or major IT outages to the Digital Solutions Coordinator for timely resolution,

Responsibilities

• Provide technical support ensuring systems are reliable for internal and external users and maintain agency-wide operational continuity of IT services.
• Work in a helpdesk environment, set up devices for new joiners, coordinate with NT Government and external IT stakeholders, escalate major or complex outages to the Digital Solutions Coordinator for resolution.

Job description

Vacancy Number: 051214

Agency: Attorney General's Department

Number of Vacancies: 1

Work Unit: Director of Public Prosecutions

Location: Darwin

Primary Objective: Provide technical support ensuring systems are reliable for internal and external users and maintain agencywide operational continuity of IT services. The role works in a helpdesk environment, sets up devices for new joiners, coordinates with NT Government and external IT stakeholders (Department of Corporate and Digital Development, police IT, courts, defence), and escalates procedural gaps or major and complex system and IT outages to the Digital Solutions Coordinator for resolution.

Contact: Melinda Listing on 08 8935 7500 on [e-mail]

Remuneration Package: Remuneration Package $94,248 - $107,434 (including salary $79,664 - $90,824)

Experience Level: Administrative Officer 4