IT Support Specialist — Helpdesk & Stakeholder Liaison (Darwin)

Attorney-General's Department; Darwin; On-site; AUD 80,000 - 91,000; Full time

Job summary

Attorney General's Department in Darwin is seeking an Administrative Officer 4 to provide technical IT support and ensure reliable systems for both internal and external users. The role operates within a helpdesk environment, setting up devices for new joiners and coordinating with NT Government and external IT stakeholders to resolve outages.

Based in Darwin, the successful candidate will escalate procedural gaps or major IT outages to the Digital Solutions Coordinator for timely resolution,

Responsibilities

• Provide technical support ensuring systems are reliable for internal and external users and maintain agency-wide operational continuity of IT services.
• Work in a helpdesk environment, set up devices for new joiners, coordinate with NT Government and external IT stakeholders, escalate major or complex outages to the Digital Solutions Coordinator for resolution.

Job description

Attorney General's Department in Darwin is seeking an Administrative Officer 4 to provide technical IT support and ensure reliable systems for both internal and external users. The role operates within a helpdesk environment, setting up devices for new joiners and coordinating with NT Government and external IT stakeholders to resolve outages.

Based in Darwin, the successful candidate will escalate procedural gaps or major IT outages to the Digital Solutions Coordinator for timely resolution,