IT Support Officer

Woods & Co; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Woods & Co Recruitment is seeking an experienced IT Support Officer in Melbourne to own day-to-day administration and improvement of IT and business systems. You will provide hands-on desktop support, administer Microsoft 365, SCCM, AD, Azure AD, Intune and Salesforce, and help maintain network infrastructure across the organisation.

You will work with the Head of IT in a collaborative team, with autonomy to shape documentation and support processes, and opportunities to grow beyond a

Qualifications

• Proven experience as a Desktop Support Engineer, Technical Support Engineer, IT Help Desk Technician or similar.
• Hands-on Office 365 admin experience across SharePoint, Exchange Online and Teams.
• Strong skills in Windows Server and Active Directory with exposure to virtualised environments.
• Working knowledge of networking, VoIP telephony and backup and recovery methodologies.
• ITIL qualifications or experience (Salesforce Administrator certificate preferred)

Responsibilities

• Provide desktop support and level 1 and 2 IT support via email, remote, phone and in person.
• Administer and support Microsoft 365, SCCM, Active Directory, Azure AD, Group Policy and Intune.
• Support and administer Salesforce - including helping users build reports and dashboards.
• Support VoIP telephony, WiFi, security and CCTV systems alongside preventative maintenance of servers, workstations and network infrastructure.
• Onboard new users while managing IT assets and licences and maintaining clear user documentation

Skills

Office 365 admin

Windows Server

Active Directory

Intune

SCCM

Azure AD

Salesforce

VoIP

Networking

ITIL

Tools

SharePoint

Exchange Online

Teams

Job description

Woods & Co Recruitment are proud to be partnering with a well-established Melbourne-based technology and payments organisation that is continuing to grow its footprint across hospitality, gaming, retail and financial services clients. With a strong reputation for customer service and a broad portfolio of proprietary products, the business is now looking to strengthen its internal IT function.

To support this, they are seeking an experienced IT Support Officer to take ownership of the day-to-day administration and improvement of their IT and business systems. This is a hands-on role where you will keep the environment running at peak performance while supporting a wide range of internal users.

What's in it for you?

• Broad, varied exposure across Microsoft 365, Intune, Active Directory, Salesforce and VoIP - no two days the same
• A genuine mix of user support and systems administration with room to grow beyond a traditional helpdesk role
• Direct access to the Head of IT and Business Systems in a collaborative team with real autonomy
• Opportunity to test new technology and shape how systems are documented and supported

What you'll do:

• Provide desktop support and level 1 and 2 IT support via email, remote, phone and in person
• Administer and support Microsoft 365, SCCM, Active Directory, Azure AD, Group Policy and Intune
• Support and administer Salesforce - including helping users build reports and dashboards
• Support VoIP telephony, WiFi, security and CCTV systems alongside preventative maintenance of servers, workstations and network infrastructure
• Onboard new users while managing IT assets and licences and maintaining clear user documentation

What we're looking for:

• Proven experience as a Desktop Support Engineer, Technical Support Engineer, IT Help Desk Technician or similar
• Hands-on Office 365 admin experience across SharePoint, Exchange Online and Teams
• Strong skills in Windows Server and Active Directory with exposure to virtualised environments
• Working knowledge of networking, VoIP telephony and backup and recovery methodologies
• Excellent communication skills with the ability to guide non-technical users through complex issues, backed by ITIL qualifications or experience (Salesforce Administrator certificate preferred)

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.

Woods & Co specialises in recruitment for the SaaS Industry and source candidates for a variety of roles. If this position doesn't suit you and you are looking for a new opportunity, we'd still love to hear from you [e-mail] . Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position!

*only shortlisted candidates will be contacted