IT Support Analyst: Path to Level 2 (Hybrid), Melbourne

Sharp & Carter; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work (2 days WFH)

Career progression

Modern Microsoft environment

Job summary

Sharp & Carter is partnering with a Melbourne-based professional services organisation to recruit an IT Support Analyst to join their technology team. This role offers a clear career path from Level 1 to Level 2 with mentoring and hands-on exposure to more advanced support tasks.

You’ll provide Level 1 support across Windows and Microsoft 365, manage incidents and access requests, and collaborate with senior staff in a hybrid Melbourne CBD environment with two days WFH.

Qualifications

• Level 1 experience in an IT Support, Help Desk or Service Desk role.
• Strong experience supporting Microsoft Windows and Microsoft 365 environments.
• Exposure to Active Directory, remote access technologies and mobile device support.
• IT qualifications or equivalent commercial experience.

Responsibilities

• Providing Level 1 technical support to end users.
• Troubleshooting hardware, software, networking, VPN and mobile device issues.
• Managing incidents and service requests within agreed SLAs.
• Supporting Microsoft 365, Windows environments and Active Directory.
• Managing user access requests and account administration.
• Escalating complex issues to specialist teams where required.
• Assisting with device deployments, upgrades and onboarding activities.
• Maintaining support documentation and knowledge articles.
• Contributing to continuous improvement initiatives and service excellence.

Skills

Windows support

Microsoft 365

Active Directory

VPN

Customer focus

Communication

Education

IT qualification or equivalent

Tools

Intune

Entra ID

Endpoint management

Job description

Sharp & Carter is partnering with a Melbourne-based professional services organisation to recruit an IT Support Analyst to join their technology team. This role offers a clear career path from Level 1 to Level 2 with mentoring and hands-on exposure to more advanced support tasks.

You’ll provide Level 1 support across Windows and Microsoft 365, manage incidents and access requests, and collaborate with senior staff in a hybrid Melbourne CBD environment with two days WFH.