IT Specialist

epx; North Sydney Council; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Mental Health Leave

Career growth

Prop-tech focus

Job summary

EPX Limited, a global leader in building performance optimisation, seeks an IT Specialist to manage EPX’s IT infrastructure and provide practical technical support across our global operations.

You’ll maintain security, policies and documentation, support identity management, and work with the Head of IT, Manufacturing & Compliance to keep systems reliable and compliant while enabling efficient day-to-day operations.

Qualifications

• Degree in IT or CS or related field.
• 7+ years in IT infrastructure and end-user support.
• Experience with Microsoft 365, Azure AD, Intune, Exchange.

Responsibilities

• Administer servers, cloud services, and enterprise apps.
• Monitor performance, manage IT tickets, ensure uptime.
• Manage user access and identity processes.
• Support cybersecurity and compliance.
• Maintain IT policies and tech docs with Head of IT.
• Provide Tier 1–2 support for hardware and software.
• Train staff on IT tools and cybersecurity.
• Prepare KPI reports for senior stakeholders.

Skills

IT infrastructure

End-user support

Windows/macOS/Linux

Cloud platforms

Cybersecurity basics

Documentation & reporting

Communication skills

Time zone coordination

Education

Bachelor’s degree in IT/CS

IT certifications preferred

Tools

Microsoft 365

Azure Active Directory

Microsoft Intune

Exchange

Cloud platforms

Enterprise applications

Job description

EPX Limited is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment — one building at a time.

The role:

We are looking for an IT Specialist to manage and maintain EPX’s IT infrastructure, documentation, policies and procedures, while providing practical technical support to internal stakeholders. This role plays a key part in keeping our systems secure, reliable and efficient across our global operations, supporting cybersecurity compliance, user access, enterprise applications and day-to-day IT service delivery.

What you’ll do:

• Administer and maintain servers, cloud services, enterprise applications, hardware and software systems.
• Monitor system performance, manage IT tickets, run diagnostics and maintenance, and support reliable system uptime.
• Manage user access permissions, including onboarding staff onto IT systems and supporting identity management processes.
• Support cybersecurity and compliance by evaluating risks, monitoring security protocols, and helping protect company data and systems.
• Maintain IT policies, procedures and technical documentation in partnership with the Head of IT, Manufacturing & Compliance.
• Provide Tier 1 and Tier 2 support for hardware, software and network issues, including support by phone, email and in person.
• Train and guide staff on IT tools, cybersecurity awareness and best-practice use of company systems.
• Prepare technical reports, KPIs and updates for senior stakeholders in clear, business-friendly language.

What you bring:

• Bachelor’s degree in Information Technology, Computer Science or a related field, with relevant IT certifications preferred.
• Minimum 7 years’ experience in IT infrastructure, systems administration and end-user support roles.
• Experience with Microsoft 365, Azure Active Directory, Microsoft Intune, Exchange, cloud platforms and enterprise applications.
• Strong knowledge of cybersecurity, data privacy, firewalls, protocols, backups, networking and device management.
• Proven ability to diagnose and resolve technical issues across Windows, macOS, Linux, network environments and cloud-based administration tools.
• Strong documentation, analytical, problem-solving and reporting skills, with excellent attention to detail.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• A proactive, collaborative and organised approach, with the ability to prioritise work across multiple regions and time zones.

What we offer:

• Hybrid working conditions (3:2) – 3 days in the office/on site and 2 days working from home
• Competitive salary and benefits, including Mental Health Leave
• Career growth opportunities with senior leadership exposure
• Be part of the fast-growing prop-tech sector focused on sustainability

Why EPX?

At EPX, our values guide everything we do:

Customer Obsessed Innovative by Nature Trusting & Trusted Always Better

You’ll join a supportive, collaborative, global team committed to continuous improvement and delivering genuine impact for customers and the planet.

Visit our website to find out more: EPX Energy Efficiency & Cost Reduction for Buildings

• To be eligible for this role, you must have the legal right to work in Australia. This includes Australian citizens, permanent residents, New Zealand citizens, and holders of a valid visa permitting employment in Australia. Please indicate on your CV whether you are an Australian citizen, permanent resident, New Zealand citizen, or visa holder, and provide details of any visa you currently hold.
• If you currently reside outside of the Greater Sydney area, please indicate on your CV whether you would be willing to travel to the office 3 times a week or relocate if successful.