IT Site Services Technician

McConnell Dowell; Townsville City; On-site; AUD 55,000 - 83,000; Full time

Job summary

McConnell Dowell is seeking an experienced IT Site Services Technician for the Kidston Pumped Storage Hydro Project in Queensland. This hands-on role covers onsite and remote IT support, maintaining critical systems and supporting day-to-day IT needs on a major renewables project.

You will join the IT Site Services Team to ensure reliable technical support across the project, assist with site setup, asset management, procurement, and handovers between FIFO roster cycles.

Qualifications

• Minimum 3 years' experience providing Level 1 and Level 2 IT support within an enterprise environment.
• Sound technical knowledge of IT hardware, software, enterprise networking and troubleshooting.
• Experience or understanding of delivering IT support within remote or challenging project environments.
• Strong communication, stakeholder engagement and problem-solving skills.
• Ability to work autonomously, manage competing priorities and contribute to a collaborative team.
• Relevant IT qualifications or certifications, with ITIL V4 Foundation highly regarded.

Responsibilities

• Provide Level 1 and Level 2 IT support, including troubleshooting, configuration and maintenance of hardware, software and end-user devices.
• Support IT site setup, equipment deployment, ongoing maintenance and project mobilisation and demobilisation activities.
• Manage IT service requests, asset registers and support queues using Freshservice.
• Coordinate IT equipment procurement, vendor engagement and purchasing documentation.
• Collaborate with internal IT teams and project stakeholders to resolve technical issues and ensure compliance with company IT standards.
• Provide effective handovers between FIFO roster rotations to ensure continuity of IT services.

Skills

IT support

Networking

Remote environments

Communication

Autonomy

Stakeholder mgmt

Education

ITIL V4 Foundation

Job description

About the Project

The Kidston Pumped Storage Hydro Project is a 250 MW pumped hydro energy storage facility located in Kidston, Queensland. The project involves transforming two former gold-mine pits into upper and lower reservoirs, providing up to 2,000 MWh (8 hours) of dispatchable renewable energy. This innovative project will play an important role in supporting Australia's transition to a more sustainable energy future.

About the Role

We are seeking an experienced IT Site Services Technician to join our Kidston Pumped Storage Hydro Project team in Queensland. In this hands-on role, you will provide essential onsite and remote IT support, maintain critical technology systems and support the day-to-day IT requirements of the project.

Working closely with our IT Site Services Team, you will ensure reliable technical support across the project while contributing to the successful delivery of this significant renewable energy infrastructure development.

Key Responsibilities

• Provide Level 1 and Level 2 IT support, including troubleshooting, configuration and maintenance of hardware, software and end-user devices.
• Support IT site setup, equipment deployment, ongoing maintenance and project mobilisation and demobilisation activities.
• Manage IT service requests, asset registers and support queues using Freshservice.
• Coordinate IT equipment procurement, vendor engagement and purchasing documentation.
• Collaborate with internal IT teams and project stakeholders to resolve technical issues and ensure compliance with company IT standards.
• Provide effective handovers between FIFO roster rotations to ensure continuity of IT services.

About You

To be successful in this role, you will have:

• Minimum 3 years' experience providing Level 1 and Level 2 IT support within an enterprise environment.
• Sound technical knowledge of IT hardware, software, enterprise networking and troubleshooting.
• Experience or understanding of delivering IT support within remote or challenging project environments.
• Strong communication, stakeholder engagement and problem-solving skills.
• Ability to work autonomously, manage competing priorities and contribute to a collaborative team.
• Relevant IT qualifications or certifications, with ITIL V4 Foundation highly regarded.

Why join us?

The work you'll do will have a tangible positive impact on people's lives, including yours. The diversity of our projects, roles and locations means greater development opportunities. We invest in our people to set and reach personal and professional goals and we have some of the best mentoring minds in the business to help you do that.

Because when you grow, we all grow.

McConnell Dowell actively seeks and celebrates diversity, inclusion, and individuality. In a culture low on ego and high on support, we encourage everyone to make an impact. We are big enough to take on community-shaping projects, but agile enough for you to have an influence on how we do things.

So, join us, be you, and help us create better together.

We are an equal opportunity employer. People of all ages, abilities, sexual orientation, gender identities & cultures including Aboriginal, and Torres Strait Islanders are strongly encouraged to apply.

Please note all successful applicants must hold valid work rights for Australia and pass a satisfactory pre-employment medical which includes drug and alcohol checks.

This role is being sourced through McConnell Dowell directly and not accepting applications via external recruitment agencies.