IT Services Coordinator

Compnow; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Five weeks annual leave incentive

A free day of leave on your birthday

Employee discounts on IT Equipment

Employee discounts on accommodation in

Training programs designed for you

Long term career pathways

Job summary

Compnow is seeking an IT Services Coordinator to oversee end-to-end coordination of customer technology lifecycle services. You will track requests, logistics, device movements, asset records, reporting and stakeholder communication to deliver a consistent customer experience.

You will coordinate lifecycle services logistics, manage requests against SLAs, and work with warehouse and customer-facing teams to meet requirements, providing timely updates to stakeholders.

Qualifications

• Experience in coordination, customer service, operations, logistics or administration.
• Strong organisation and prioritisation skills with the ability to manage multiple requests and deadlines.
• Clear written and verbal communication with a customer-focused approach.
• Experience within technology, IT asset management or lifecycle services would be advantageous.
• Strong attention to detail and commitment to data accuracy.

Responsibilities

• Coordinate Lifecycle Services logistics activities from request through to completion.
• Manage open requests in line with service level agreements and own them through to completion.
• Coordinate device deployments and returns, including customer and internal communication.
• Work closely with warehouse, logistics and customer-facing teams to coordinate requirements.
• Provide clear and timely updates to customers and internal stakeholders.

Job description

At Compnow, we're more than a leading Australian technology provider. We're a team of innovators, problem-solvers, and trusted advisors helping organisations unlock the full potential of technology.

For more than three decades, we've partnered with businesses across the country to deliver tailored IT solutions, from end-user computing and managed services to complex infrastructure, cloud, cybersecurity, and lifecycle solutions. Our success has been built on strong relationships, exceptional customer experiences, and a commitment to doing what we say we'll do.

As a privately owned and nationally recognised technology business, we've created a culture where people are empowered to make an impact, challenge the status quo, and build rewarding long-term careers. We know that great people are the key to our success, which is why we invest heavily in our team, celebrate achievements, and create genuine opportunities for growth.

Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

• A free day of leave on your birthday
• Five weeks annual leave incentive
• Employee discounts on IT Equipment
• Employee discounts on accommodation in Bali, Indonesia
• Training programs designed for you
• Long term career pathways

What you’ll do?

As a IT Services Coordinator, you’ll support the end-to-end coordination of customer technology lifecycle services. You’ll keep requests, logistics, device movements, asset records, reporting and stakeholder communication on track, helping deliver an organised and consistent experience for our customers.

• Coordinate Lifecycle Services logistics activities from request through to completion.
• Manage open requests in line with service level agreements and own them through to completion.
• Coordinate device deployments and returns, including customer and internal communication.
• Work closely with warehouse, logistics and customer-facing teams to coordinate requirements.
• Provide clear and timely updates to customers and internal stakeholders.

What you’ll bring?

• Experience in coordination, customer service, operations, logistics or administration.
• Strong organisation and prioritisation skills with the ability to manage multiple requests and deadlines.
• Clear written and verbal communication with a customer-focused approach.
• Experience within technology, IT asset management or lifecycle services would be advantageous.
• Strong attention to detail and commitment to data accuracy.

What else do you need to apply?

• Travel on-site to our office in Notting Hill.
• Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

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