IT Service Management Specialist

Evolution Mining; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation support

Novated car leasing

Life insurance and income protection

Short term incentives

Referral bonuses

Recognition program

Study assistance

Discounted health insurance

Wellness days

Job summary

Evolution Mining is seeking an IT Service Management Specialist to uplift our service management capability across a diverse IT landscape. You will strengthen ITIL processes, promote governance, and partner with service owners, projects, and vendors to ensure stable, high-quality IT services.

You will build dashboards and insights in ServiceNow, identify automation opportunities, and support change activities with minimal business disruption.

Qualifications

• Experience delivering ITSM improvements within large organisations.
• Strong knowledge of ITIL processes and governance.
• Hands-on with ServiceNow or equivalent ITSM tool.
• Able to drive process improvements and automation opportunities.
• Collaborative, analytical, and operationally focused.

Responsibilities

• Improve core ITSM processes (incident, request, change) across the business.
• Drive consistency and governance across service delivery.
• Collaborate with service owners, project teams, and vendors to align efforts.
• Build and maintain service reporting dashboards (ServiceNow).
• Identify opportunities for automation and process improvement.
• Support change activities to minimise business disruption.
• Uplift ITSM maturity across the environment.

Skills

ITSM processes

ITIL framework

ServiceNow

Stakeholder management

Data analysis

Education

Bachelor's degree in IT or related

Tools

ServiceNow

Job description

From humble beginnings in 2011, Evolution Mining is now a leading gold producer, operating six mines across Australia and Canada. Enacting our vision to be inspired people creating a premier global gold company, we are indeed a bold team with a bright future.

Our operational diversity offers our employees access to many experiences and career opportunities within the one company. So, whether you choose to work at one of our underground or open pit operations, explore for our future as part of our Discovery team, or join our Group Office, we know you’ll have a bright future with us.

About the role

The IT Service Management Specialist has a responsibility to uplift service management capability and help promote consistency across a range of I.T services. What does this look like? You will support core ITIL process, improve service visibility, whilst at the same time work closely with a host of internal teams to ensure services are stable, whilst promoting continuous improvement.

Your work will involve:

• Improve core ITSM processes (incident, request, change) across the business
• Help drive consistency and governance across service delivery
• Work closely with service owners, project teams, and vendors to ensure alignment
• Build and maintain service reporting dashboards and insights (typically within ServiceNow)
• Identify opportunities for automation and process improvement
• Support change activity to ensure minimal disruption to business operations
• Help uplift overall ITSM maturity across the environment

About you

You understand how ITSM works and the mechanics of what good looks like. You are hands on, service centric, with an appetite for ownership of core processes whilst applying an improvement lens.

You are analytical, collaborative, and process-minded, you're always looking for ways to improve process integrity, and identify inefficiencies ensuring you well-placed to deliver impact from day one.

At our Group Office

Working in our Group Office, you have a front row seat to our vision and are a part of the bold, inspired teams who are engineering its success. We're an agile, entrepreneurial company and we value smart people and creative thinking.

When you work with us, you can progress and evolve from where you started. Our people work with teams located across Australia and Canada which makes for interesting work and countless ways to learn and grow.

At Evolution, we support, develop and reward everyone who chooses to be a part of our bright future. Your benefits include relocation support assistance, novated car leasing, life insurance and income protection, short term incentives, referral bonuses, recognition program, study assistance, discounted health insurance and wellness days.

• relocation support assistance
• novated car leasing
• life insurance and income protection
• short term incentives
• referral bonuses
• recognition program
• study assistance
• discounted health insurance and wellness days

You will be based in our Sydney office and benefitting from our WFH policy.

We understand that flexible work means something different to everyone and encourage you to have a conversation about the flexible work options available.

At Evolution, as our name suggests, change and transformation is in our DNA. We want the Evolution experience to be your career highlight. We are an equal opportunity employer committed to creating a more inclusive and diverse workforce that represents the communities in which we operate.

We provide a recruitment process that is fair, equitable and accessible for all and candidates from all backgrounds are encouraged to apply. We are focused on keeping our people safe and healthy and creating sustainable value in an environmentally and socially responsible way. Join our bold team to start your next exciting chapter.