IT Service Management - Configuration Manager

Australian Secret Intelligence Service; Canberra; On-site; AUD 140,000 - 180,000; Full time

Job summary

Australian Secret Intelligence Service (ASIS) is seeking an experienced ITSM Configuration Manager to lead the SACM capability, ensuring accurate configuration data, strong governance, and alignment with ITIL practices across the agency’s IT landscape.

You will own the CMDB strategy, develop data models, drive integrations with discovery tools and cloud platforms, and uplift process maturity for SACM and related ITSM processes to support risk reduction and faster recovery.

Qualifications

• Deep understanding of SACM, Change Enablement, and Service Transition practices.
• Ability to design, implement, and maintain a robust CMDB aligned with organisational needs and compliance requirements.
• Proficient in mapping business services to infrastructure components for impact analysis and risk assessment.
• Experience with ITSM and discovery tools to automate CI population and maintain data accuracy.
• Strong ability to collaborate with multi-disciplinary teams to embed SACM practices across the organisation.

Responsibilities

• Establish and maintain SACM policies, standards, and procedures aligned with ITIL best practices.
• Design, implement, and manage the CMDB, ensuring accurate and trusted configuration data.
• Develop and maintain service maps and dependency models for risk assessment and resolution.
• Oversee integration of CMDB with discovery tools, cloud platforms, and ITSM processes for real-time accuracy.
• Drive process optimisation, automation, and maturity uplift for SACM and related ITSM practices.

Skills

SACM

CMDB

ITIL

Change Enablement

Service Maps

Automation

Stakeholder Collaboration

Impact Analysis

Tools

Discovery tools

ITSM tools

Cloud platforms

Job description

IT Service Management - Configuration Manager

The IT Service Management (ITSM) team provides governance, processes and expertise to ensure reliable, efficient, and customer-focused IT services across the organisation. We manage core ITIL practices including Incident, Problem, Change, Release, Knowledge, and Configuration Management, enabling service stability, risk reduction, and continuous improvement.

We are seeking an experienced ITSM Configuration Manager to lead the design, governance, and continuous improvement of the Service Asset & Configuration Management (SACM) capability, ensuring accurate and trusted configuration information to support change enablement, incident/problem management, service continuity, risk, and audit. The successful candidate will own the Configuration Management Database (CMDB) strategy, data model, integrations, and controls to deliver service visibility, risk reduction, and faster recovery across the agency’s technology landscape.

The key duties of the position include:

• Establish and maintain Service Asset & Configuration Management (SACM) policies, standards, and procedures aligned with ITIL best practices.
• Design, implement, and manage the Configuration Management Database (CMDB), ensuring accurate and trusted configuration data.
• Develop and maintain service maps and dependency models to support change risk assessment and incident/problem resolution.
• Oversee integration of CMDB with discovery tools, cloud platforms, and ITSM processes for real-time accuracy.
• Drive process optimisation, automation, and maturity uplift for SACM and related ITSM practices.

We encourage applicants with the following skills and attributes to apply:

• Deep understanding of SACM, Change Enablement, and Service Transition practices.
• Ability to design, implement, and maintain a robust CMDB aligned with organisational needs and compliance requirements.
• Proficient in mapping business services to infrastructure components for impact analysis and risk assessment.
• Experience with ITSM and discovery tools to automate CI population and maintain data accuracy.
• Strong ability to collaborate with multi-disciplinary teams to embed SACM practices across the organisation.

Eligibility

To be eligible for a role you must:

• Be an Australian citizen
• Be assessed as suitable to hold and maintain a TOP SECRET-Privileged Access security clearance
• For more information on eligibility please see the Protective Security Policy Framework which is publicly accessible at protectivesecurity.gov.au, section 12 provides information on Eligibility and suitability

Notes

Please note: ASIS does not provide feedback to unsuccessful applicants

Getting to know the Australian Secret Intelligence Service

ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting intelligence relating to national security, international relations and economic issues. It also contributes to Australia’s coordinated national efforts against terrorism, proliferation of weapons of mass destruction, and trans-national issues such as people smuggling.