Asset and Configuration Manager

Leidos Australia; Canberra; On-site; AUD 110,000 - 160,000; Full time

Job summary

Leidos Australia is seeking an experienced Asset and Configuration Manager to lead Asset Management and Configuration Management within an ITIL 4 and SIAM-based service environment. Reporting to the Service Delivery Manager, this role oversees the full lifecycle management of software, hardware and cloud assets, and ensures the accuracy and integrity of configuration data and playbooks.

You will collaborate with customer stakeholders, vendors and technical teams to deliver effective governance,

Qualifications

• Experience in ITSM and governance within a SIAM or multi-vendor environment.
• Strong knowledge of Asset and Configuration Management and ITIL practices.
• Experience creating procedures, Playbooks and governance docs.
• Experience with ServiceNow reporting, discovery and dashboards.
• ITIL 4 Foundation certification required; higher certs highly regarded.

Responsibilities

• Lead Asset Management and Configuration Management across software, hardware and cloud assets.
• Maintain CMDB accuracy and implement governance across services.
• Drive continual improvement and drive reporting and dashboards.
• Collaborate with vendors and stakeholders to improve data quality.
• Support SIAM governance forums and cross-practice delivery.

Skills

ITSM

Asset management

Configuration management

SIAM

Governance

Stakeholder management

Education

ITIL 4 Foundation

SIAM Foundations

ITIL Managing Professional

Tools

ServiceNow

Job description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission‑critical solutions where reliability, trust and purpose matter.

Benefits

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part‑time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on‑demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About The Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

We deliver secure, resilient and innovative technology services that enable Defence enterprise and warfighting capabilities across multiple classified domains and networks. We provide world‑class ICT operations and agile digital modernisation using advanced analytics, automation, hybrid cloud, DevSecOps, Infrastructure as Code, cybersecurity and AI to optimise highly complex, mission‑critical environments.

The Opportunity

We are seeking an experienced Asset and Configuration Manager to lead Asset Management and Configuration Management practices within an ITIL® 4 and SIAM‑based service environment.

Reporting to the Service Delivery Manager, this role is responsible for aligning service delivery with customer practice definitions and policies, driving governance, supporting continual improvement initiatives, and providing oversight across multiple ITSM practices. You will lead the full lifecycle management of software, hardware and cloud subscription assets, while ensuring the accuracy and integrity of configuration data and operational playbooks. Working closely with customer stakeholders, vendors, technical teams and service management functions, you will help deliver effective governance, operational excellence and service outcomes.

Key Responsibilities

• Lead Asset Management and Configuration Management practices, including lifecycle management of software, hardware and cloud assets, and maintaining CMDB accuracy and integrity.
• Manage service governance activities, SLA reporting, quality reviews, practice performance reporting, and representation at SIAM governance forums.
• Develop, maintain and continuously improve Playbooks, procedures and operational controls that align customer policies and practice definitions with day‑to‑day service delivery.
• Partner with technical teams and SMEs to improve reporting, dashboards, data quality, tooling effectiveness, automation opportunities and operational maturity.
• Engage proactively with vendors, customer stakeholders, SIAM partners and operational teams to drive continual improvement, manage risks and support cross‑practice service delivery outcomes.

About You

We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.

Skills & Experience

• Demonstrated experience in ITSM, Service Governance or related roles within a SIAM or multi‑vendor environment.
• Strong knowledge of Asset Management, Configuration Management and broader ITIL practices including Change, Incident, Problem, Release and Service Request Management.
• Experience developing procedures, Playbooks, standard operating procedures and governance documentation that support operational excellence.
• Experience with ServiceNow reporting, discovery methodologies, dashboard development, data quality management and service reporting.
• ITIL® 4 Foundation certification is required, with ITIL Managing Professional, Practice Manager and/or SIAM Foundations certifications highly regarded.

This role requires the successful applicant to be an Australian citizen and hold, or be eligible to obtain, Baseline security clearance.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.