IT Service Desk Support

Sharon AI, Inc; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Employee Assistance Program

Referral program

Employee of the month $500 gift card

Growing global footprint

Job summary

Sharon AI, Inc. is seeking an IT Service Desk Support to be the first point of contact for staff, resolving hardware, software, and connectivity issues while keeping devices secure.

You will log incidents, prioritize requests, coordinate with internal teams and external providers, and contribute to improving IT services. Hybrid work between office and home is available in Australia.

Qualifications

• Experience in IT service desk or desktop support role.

Responsibilities

• Provide Level 1 and Level 2 support for hardware, software, and connectivity issues.
• Manage incidents from logging to resolution and escalate complex problems.
• Configure and maintain laptops, desktops, and mobile devices; support onboarding/offboarding.
• Maintain endpoint security and comply with IT policies.

Skills

IT service desk

Troubleshooting

Microsoft 365

End-user devices

Security awareness

Tools

Microsoft 365

Job description

Sharon AI is recruiting on behalf of an affiliated new venture operating in the rapidly evolving AI infrastructure sector.

The opportunity is to join a growing infrastructure investment and development business focused on supporting the next generation of AI compute in Australia. The business is building the foundations for future growth, with a focus on infrastructure development, strategic partnerships and delivering projects that support Australia's evolving digital infrastructure needs.

The Role

As IT Service Desk Support, you’ll be the go-to technology partner for employees, ensuring they have the tools, systems and support they need to do their best work. In a growing AI infrastructure venture, you’ll play a hands-on role in keeping people connected, systems running smoothly and workplace technology secure. If you enjoy solving problems, helping people and making technology work better, this is an opportunity to make a tangible impact every day.

What You’ll Be Doing:

• Provide responsive Level 1 and Level 2 technical support, troubleshooting hardware, software, Microsoft 365, applications and connectivity issues.
• Manage IT incidents and service requests from logging through to resolution, prioritising issues and escalating complex problems when needed.
• Configure, deploy and maintain laptops, desktops and mobile devices, managing IT assets and supporting employee onboarding and offboarding.
• Maintain endpoint security and compliance through device configuration, patching, access controls and adherence to established IT policies.
• Work with employees, internal teams and external providers to resolve technical issues, maintain documentation and continually improve the IT support experience.

What You’ll Bring:

• Experience in IT service desk, desktop support or a similar technical support role, with the ability to troubleshoot common hardware, software and connectivity issues.
• Practical knowledge of Microsoft 365, workplace applications, end-user devices, basic networking and endpoint management.
• A customer-focused approach, with clear communication skills and the ability to explain technical solutions to non-technical users.
• Strong problem-solving, prioritisation and organisational skills, with the initiative to take ownership of issues and see them through to resolution.
• A proactive, security-conscious mindset, with strong attention to detail and a genuine interest in improving systems, service delivery and the employee experience.

Why Join?

You'll be joining a rapidly growing Australian infrastructure business at an exciting stage of its journey, with the opportunity to contribute to the development of the infrastructure underpinning the next generation of AI.

Hybrid working – flexibility between our office and working from home

Employee Assistance Program (EAP) – confidential support when you need it

Exposure to AI and next-generation technology – work in one of the fastest-moving areas of technology

Bounty referral program – generous rewards for successfully referring new talent

Employee of the month – recognition plus a $500 gift card

Growing global business – be part of an Australian technology company with an expanding international footprint

Make an impact – join at a stage where your work can have a visible influence on how we build and grow

Collaborative culture – work alongside talented people across technical, commercial and corporate teams

Due to the high volume of applications we receive, we’re unfortunately not always able to provide individual feedback to unsuccessful candidates. We appreciate your understanding and want to assure you that every application will be reviewed with care.