IT Service Desk Specialist - People-First Tech Support

Henley Properties Group; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Plantation Homes in Springwood, QLD is seeking an IT Service Desk Officer to join our National Service Desk team. You will be the first point of contact for IT support, helping teams stay productive and confident with their tech tools.

You will assist with setup, deployment, maintenance and lifecycle management of end-user devices, including laptops, mobiles, and peripherals, and maintain documentation and knowledge bases.

Qualifications

• 2+ years of IT Helpdesk/Desktop Support experience.
• ICT-related qualification.
• Strong skills in Windows, Office 365, Active Directory, and cloud environments.
• Current Driver's Licence (pool car for site visits).
• Passion for delivering excellent customer service.

Responsibilities

• Provide responsive IT support via phone and email.
• Diagnose and resolve hardware and software issues.
• Manage user accounts, access permissions, and passwords.
• Log and track service requests accurately.
• Escalate complex issues when needed.
• Create clear documentation and knowledge base articles.
• Stay up-to-date with emerging technologies and best practices.

Skills

IT Helpdesk

Customer service

Communication

Education

ICT-related qualification

Tools

Windows

Office 365

Active Directory

Cloud environments

Job description

Plantation Homes in Springwood, QLD is seeking an IT Service Desk Officer to join our National Service Desk team. You will be the first point of contact for IT support, helping teams stay productive and confident with their tech tools.

You will assist with setup, deployment, maintenance and lifecycle management of end-user devices, including laptops, mobiles, and peripherals, and maintain documentation and knowledge bases.