IT Service Desk Specialist — Flexible Hours & Cinema Tech

Hoyts; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Movie tickets

Flexible schedule

Birthday leave

Wellbeing support

Career training

Team environment

Job summary

HOYTS is hiring a Service Desk Specialist within the Cinema Technology Group. You will support IT across HOYTS locations, including POS, kiosks, and network infra, with hands-on imaging, Intune, AD and Office 365 administration.

You will troubleshoot Windows and macOS environments, manage tickets via Microsoft Dynamics, and provide escalation for infrastructure issues. The role includes after-hours shifts and a focus on customer service.

Qualifications

• Experience in an enterprise IT environment with solid IT fundamentals and the ability to troubleshoot remotely across Windows and macOS hardware, Windows Server and Microsoft 365.
• Working knowledge of Active Directory, IP and networking fundamentals, SOE deployment, imaging and software packaging, and backup and restore technologies.
• Excellent verbal and written communication, a strong phone manner, and the ability to explain technical problems to people who aren't technical.
• Ability to juggle competing deadlines and priorities, and to know when to elevate.
• A customer-service mindset when working with internal teams and third-party vendors.

Responsibilities

• Troubleshoot hardware and software issues across PCs, laptops, POS terminals, ticket kiosks, servers, EFTPOS terminals and network equipment.
• Respond to tickets from every HOYTS site within SLA via Microsoft Dynamics.
• Keep Vista cinema systems running end-to-end including film programming, seating, vouchers and loyalty systems (Infoworks and Dayforce).
• Image and configure PCs, laptops and POS, kiosks and self-service checkout systems to corporate standard.
• Act as escalation point for infrastructure and networking; administer Active Directory, Group Policy and Office 365; lead on Intune; work across SCCM and Azure.
• Train staff on business systems, document fixes and cross-skill the Service Desk team.
• Cover after-hours support on a monthly roster including evenings and weekends, with response within 15 minutes.

Skills

IT support

Troubleshooting

Communication

Time management

Customer service

Tools

Active Directory

Intune

SCCM

Azure

Office 365

Microsoft Dynamics

Job description

HOYTS is hiring a Service Desk Specialist within the Cinema Technology Group. You will support IT across HOYTS locations, including POS, kiosks, and network infra, with hands-on imaging, Intune, AD and Office 365 administration.

You will troubleshoot Windows and macOS environments, manage tickets via Microsoft Dynamics, and provide escalation for infrastructure issues. The role includes after-hours shifts and a focus on customer service.