IT Service Desk Analyst L1

Michael Hill Jeweller; Brisbane; In loco; AUD 50.000 - 65.000; Tempo pieno

Descrizione del lavoro

Michael Hill Jeweller in Brisbane seeks an IT Service Desk Analyst L1 to be the first point of contact for staff across Australia, NZ and Canada. You’ll provide phone and ticketing support, troubleshoot issues, and help users find solutions to keep business operations running smoothly.

Working from our Brisbane Support Centre, you’ll gain hands-on exposure to a variety of technologies and systems, with opportunities to grow your technical skills in a collaborative environment.

Competenze

• Experience in a service desk environment or eagerness to start in IT.
• Strong problem-solving and communication skills.
• Desire to learn and adapt in a fast-paced environment.

Mansioni

• Provide first-line IT support via phone and ticketing systems.
• Troubleshoot issues and guide users to solutions.
• Log, manage and prioritise support requests.
• Escalate complex issues to specialist teams as needed.
• Create and maintain user-friendly documentation.
• Assist with IT asset management and system administration tasks.
• Contribute ideas to improve processes and user experience.
• Support technology projects and business initiatives across the organisation.

Conoscenze

Customer service

Problem solving

Communication

Adaptability

Teamwork

Formazione

High school diploma or equivalent

Strumenti

IT ticketing systems

Remote support tools

Descrizione del lavoro

Are you looking to make the move into a career in IT?

At Michael Hill, we know that great IT professionals don't always start their careers in technology. If you're a strong problem-solver who enjoys helping people, this could be the perfect opportunity to turn your interest in technology into a rewarding career.

As an IT Service Desk Analyst L1, you'll be the first point of contact for team members across Australia, New Zealand and Canada, providing support and solutions that help keep our business running smoothly. Working from our Brisbane Support Centre, you'll receive hands-on experience, exposure to a variety of technologies and systems, and the opportunity to grow your technical skills within a supportive and collaborative team environment.

What you'll be doing

• Providing first-line support via phone and ticketing systems.
• Troubleshooting technology issues and helping users find solutions.
• Logging, managing and prioritising support requests.
• Escalating more complex issues to specialist IT teams when required.
• Creating and maintaining easy-to-follow support documentation.
• Assisting with IT asset management and system administration activities.
• Contributing ideas that improve processes and the overall user experience.
• Supporting technology projects and business initiatives across the organisation.

What we're looking for

You may already have experience in a service desk environment, or you may be looking to take your first step into the IT industry.

We're interested in people who:

• Enjoy helping others and delivering excellent customer service.
• Have strong problem-solving and communication skills.
• Are curious about technology and eager to learn.
• Can remain calm and adaptable in a fast-paced environment.
• Work well both independently and as part of a team.
• Have completed, are completing, or are interested in further study within IT or a related field.

What's on offer

• A genuine pathway into a long-term IT career.
• Ongoing learning and development opportunities.
• Exposure to a diverse range of technologies, systems and business functions.
• A supportive team that encourages growth and continuous improvement.
• The opportunity to work with iconic brands including Michael Hill & Bevilles
• A collaborative culture where your ideas and contributions are valued.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

In 1979, Sir Michael Hill and his wife Christine opened their first jewellery store with a simple yet groundbreaking vision: to make fine jewellery accessible to everybody. Over 43 Years later, Michael Hill has more than 280 stores in three countries. We remain committed to creating quality jewellery for our customers to cherish for a lifetime.

A commitment to craftsmanship and quality has always been at the core of Michael Hill. As we continue to create new and diverse collections for our customers to love, our jewellery will always be made with a focus on quality, responsibility, and authenticity.

In 1979, Sir Michael Hill and his wife Christine opened their first jewellery store with a simple yet groundbreaking vision: to make fine jewellery accessible to everybody. Over 43 Years later, Michael Hill has more than 280 stores in three countries. We remain committed to creating quality jewellery for our customers to cherish for a lifetime.

A commitment to craftsmanship and quality has always been at the core of Michael Hill. As we continue to create new and diverse collections for our customers to love, our jewellery will always be made with a focus on quality, responsibility, and authenticity.

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