IT Service Desk Analyst - Customer-Focused Support

Melba Support; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Melba Support Services is seeking a Service Desk Analyst to be the first point of contact for IT support. You will help staff with technical issues, manage tickets, and ensure smooth operations across Microsoft 365 and Windows devices.

You will work within a collaborative IT team on onboarding, device setup, and incident resolution, contributing to continuous service improvements and strong user outcomes.

Qualifications

• Experience in IT Service Desk or helpdesk environments.
• Strong customer service and communication skills.
• Ability to troubleshoot common IT issues and document actions.

Responsibilities

• Provide first-level IT support for staff across Melba.
• Log, triage, and resolve incidents using the service desk system.
• Assist with device setup, onboarding, and asset management.

Skills

IT Support Experience

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma or higher

Tools

Microsoft 365

Windows OS

Ticketing System

Job description

Melba Support Services is seeking a Service Desk Analyst to be the first point of contact for IT support. You will help staff with technical issues, manage tickets, and ensure smooth operations across Microsoft 365 and Windows devices.

You will work within a collaborative IT team on onboarding, device setup, and incident resolution, contributing to continuous service improvements and strong user outcomes.