Service Desk Technician

RSM Australia; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health and wellness benefits

Financial lifestyle benefits

Job summary

A leading professional services firm in Brisbane seeks a Service Desk Technician to provide IT support for their national operations. This role involves managing IT requests, troubleshooting issues, and ensuring compliance with security policies. Ideal candidates will have over a year of experience in IT support, excellent customer service skills, and familiarity with Microsoft environments. RSM offers a supportive culture and various employee benefits.

Qualifications

• 12+ months of experience in a similar IT support role.
• Experience in a financial services environment is highly regarded.
• Ability to work autonomously and collaboratively.

Responsibilities

• Monitor and respond to incoming IT requests.
• Resolve support incidents via the ServiceNow system.
• Provide face-to-face and remote support.
• Configure and install PCs and software.
• Meet established SLAs for resolution times.

Skills

Microsoft desktop environments

Active Directory

Time management

Customer service skills

Troubleshooting

Job description

Service Desk Technician – Brisbane (Full-time)

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At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.

RSM Australia supports a people‑centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.

Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values – integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are

RSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award‑winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role

Service Desk Technician

Brisbane | Full-time

RSM Australia is a member of RSM, the world's 6th largest network of audit, tax, and consulting firms. We offer the combined benefits of a leading professional services firm with extensive networking, learning, and career opportunities.

We are currently seeking a Service Desk Technician to join our team, supporting our national business operations from our Brisbane office.

About the Opportunity

In this dynamic role, you will provide hands‑on IT support ensuring our people have access to high‑quality technical assistance and hardware solutions. You will work closely with our national IT team.

This is a fantastic opportunity to develop your skills in a collaborative environment while supporting a professional services business that truly values its people.

Key Responsibilities

• Monitor and respond to incoming IT requests, providing first‑level support and escalating where necessary.
• Resolve support incidents via the ServiceNow system, including logging and managing walk‑up, phone, and email requests.
• Provide face‑to‑face and remote support using tools like TeamViewer and Remote Desktop.
• Configure and install PCs, mobile devices, software, and peripherals.
• Ensure IT security compliance in line with national procedures and policies.
• Meet established SLAs for resolution times.
• Actively contribute to team meetings and discussions on IT challenges and improvements.
• Liaise with software and hardware vendors for product servicing.
• Support project delivery and complete delegated tasks efficiently.
• Occasionally work outside normal hours to maintain critical IT services.

About you

• 12+ months of experience in a similar IT support role.
• Experience in a financial services environment (highly regarded).
• Strong knowledge of Microsoft desktop environments and Microsoft Office Suite.
• Exposure to Active Directory and IT ticketing systems.
• Excellent troubleshooting, organisational, and time‑management skills.
• Practical, fast learner who embraces new challenges.
• Able to work autonomously and collaboratively within a team.
• Positive, proactive attitude with a willingness to learn.
• Outstanding communication skills (both written and verbal).
• Strong customer service skills, especially in face‑to‑face environments.
• Thrives in a fast‑paced, dynamic work environment.

Life at RSM

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!

Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.

How to apply

Please click on the "apply" button and complete our online application form.

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