IT Service Delivery & Operations Administrator

Work Initiatives; Parramatta; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible work options

Annual leave loading

Wellbeing programs

Job summary

NSW Police Force in Parramatta is seeking a Systems Administrator to join the Service Management Office. You will enhance service delivery, manage IT computer systems, and ensure operational readiness for enterprise environments.

Key responsibilities include driving service health metrics, governance of SLAs/OLAs, and collaboration with incidents, changes, and security teams. A strong background in ITSM and service lifecycle is essential.

Qualifications

• Experience in IT Service Management governance and service lifecycle management.
• Ability to develop and monitor SLAs, OLAs, KPIs and service metrics.
• Strong stakeholder engagement across multiple teams and vendors.

Responsibilities

• Lead service lifecycle management maturity and continual improvements.
• Govern operational readiness and service acceptance activities.
• Promote knowledge management to support operations and customers.
• Drive reporting of service performance and health indicators.

Skills

Service Lifecycle Management

Service Assurance

Operational Readiness

Service Delivery

Service Level Management

Stakeholder engagement

ITSM governance

ServiceNow

Tools

ServiceNow

Job description

NSW Police Force in Parramatta is seeking a Systems Administrator to join the Service Management Office. You will enhance service delivery, manage IT computer systems, and ensure operational readiness for enterprise environments.

Key responsibilities include driving service health metrics, governance of SLAs/OLAs, and collaboration with incidents, changes, and security teams. A strong background in ITSM and service lifecycle is essential.