IT Service Delivery Analyst (TSPV Cleared)

ETT CareerMove; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Job summary

ETT CareerMove is seeking experienced IT Service Delivery Analysts to support a complex enterprise ICT environment in Adelaide. This on-site role involves shift work and requires a current TSPV security clearance, with a 12+12+12 month contract in SA.

Key expectations include SFIA-level experience in customer service, incident and change management, proficiency with Windows and Linux, ITSM platforms, and knowledge of virtualization, databases and storage infrastructure.

Qualifications

• Current TSPV clearance is mandatory.
• Ability to work onsite in Adelaide.
• Experience in supporting a complex enterprise ICT environment and shift work.
• Experience with ITSM platforms, incident, problem and change management.

Responsibilities

• Support a complex enterprise ICT environment.
• Handle shift work while maintaining service quality.
• Onsite work in Adelaide.
• Utilise ITSM processes for incident, problem and change management.
• Leverage knowledge of virtualization, databases and storage infrastructure to troubleshoot.

Skills

SFIA Level 4: Customer Service

SFIA Level 4: Incident Management

SFIA Level 3: Service Level Management

Windows & Linux support

ITSM platforms

Troubleshooting

Virtualisation/Databases/Storage

Tools

Virtualisation

Databases

Storage infrastructure

Job description

We are seeking experienced IT Service Delivery Analysts to support a complex enterprise ICT environment. This role involves shift work and requires a current TSPV security clearance.

Adelaide, SA | Onsite | 12+12+12 Month Contract

Essential Skills

• SFIA Level 4 experience in Customer Service Support and Incident Management
• SFIA Level 3 experience in Service Level Management
• Strong background supporting Windows and/or Linux environments
• Experience with ITSM platforms, incident, problem and change management
• Knowledge of virtualisation, databases and storage infrastructure
• Ability to troubleshoot, esc...

Requirements: Current TSPV clearance (mandatory) and ability to work onsite in Adelaide.