IT Product Owner - Pharmacy

Cw Retail Services Pty Ltd; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Sigma Healthcare is seeking a Product Owner – Pharmacy Services to lead delivery and implementation of projects across the Pharmacy Services portfolio. You will work with pharmacy users, software vendors and IT teams to scope, coordinate and deliver initiatives end-to-end for strong business outcomes.

You’ll manage the roadmap, coordinate resources and lead multi-disciplinary teams, driving governance and adoption while ensuring program goals align with strategic priorities.

Qualifications

• Bachelor’s degree in management, project management, IT or related field.
• Experience as a Product Owner or Product Manager.
• Strong relationship-building and communication skills.
• Commercial judgement and understanding broader business needs.
• Strong organisation and problem-solving skills.
• Coaching and mentoring style with ability to explain technical information clearly.

Responsibilities

• Own and maintain the roadmap for projects across the Pharmacy Services Systems portfolio, including vaccinations, bookings and compliance.
• Lead multiple projects from planning through to implementation, delivering agreed outcomes within scope, time and budget.
• Coordinate project resources, costs and delivery partners, ensuring teams are well-resourced and milestones are met.
• Act as the key contact for portfolio projects, communicating progress and managing expectations across Pharmacy Services and the wider business.
• Work with IT, eCommerce and project office teams to coordinate delivery and meet established governance requirements.
• Contribute to project business cases and tenders across multiple departments and disciplines.
• Monitor portfolio milestones, objectives, risks and performance measures, taking action to address issues that may affect delivery.
• Provide timely, accurate progress reports to project offices, steering committees and relevant stakeholders.
• Ensure project documentation is complete and up to date, including scope, functional and technical designs, and user guides.
• Partner with change management teams to plan implementation, support a smooth transition and encourage user adoption, while meeting data governance, privacy and security requirements.

Skills

Product Owner

Stakeholder management

Communication

Problem solving

Coaching/mentoring

Education

Bachelor's degree in management/PM/IT

Job description

About the Team

The Pharmacy Services team at head office is the professional and clinical backbone of Chemist Warehouse’s pharmacy network of over 600 stores. We are required to maintain various standards around day-to-day operations of a pharmacy. The projects team is involved in a wide number of projects that help enable synergies and help bring new business opportunities to the business.

About the Role

Reporting to the Senior Program Manager – Pharmacy Services, the Product Owner – Pharmacy Services will lead the delivery and implementation of projects across Pharmacy Services. Working closely with pharmacy users, software vendors and IT delivery teams, you’ll shape initiatives from scope through to implementation, ensuring they are clearly defined, well-coordinated and delivered end to end to achieve strong business outcomes.

Role Responsibilities

• Own and maintain the roadmap for projects across the Pharmacy Services Systems portfolio, including vaccinations, bookings and compliance.
• Lead multiple projects from planning through to implementation, delivering agreed outcomes within scope, time and budget.
• Coordinate project resources, costs and delivery partners, ensuring teams are well-resourced and milestones are met.
• Act as the key contact for portfolio projects, communicating progress and managing expectations across Pharmacy Services and the wider business.
• Work with IT, eCommerce and project office teams to coordinate delivery and meet established governance requirements.
• Contribute to project business cases and tenders across multiple departments and disciplines.
• Monitor portfolio milestones, objectives, risks and performance measures, taking action to address issues that may affect delivery.
• Provide timely, accurate progress reports to project offices, steering committees and relevant stakeholders.
• Ensure project documentation is complete and up to date, including scope, functional and technical designs, and user guides.
• Partner with change management teams to plan implementation, support a smooth transition and encourage user adoption, while meeting data governance, privacy and security requirements.

Who are we looking for?

You’re an experienced Product Owner or Product Manager who can bring people together, work through complex challenges and turn business priorities into clear, achievable outcomes. You’ll bring:

• A bachelor’s degree in management, project management, IT or a related field.
• Experience as a Product Owner or Product Manager.
• Strong relationship-building and communication skills, with the confidence to negotiate, influence and work with stakeholders at all levels.
• Commercial judgement and the ability to understand broader business needs and longer-term priorities.
• Strong organisation and problem-solving skills, with the ability to delegate effectively and communicate decisions clearly.
• A practical approach to resolving complex issues and building capability across teams.
• A coaching and mentoring style, with the ability to explain technical information in clear, everyday language.

Why Join Us?

• Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership pathway to support your long‑term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.
• Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.
• Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.
• Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.
• Exclusive savings – Access generous employee discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank and novated leasing.
• Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.
• Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.
• Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse , Amcal , Discount Drug Stores and Ultra Beauty ! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.