IT Operations Manager - Hybrid Lead for Azure & ITSM

LAB3

Melbourne

Hybrid

AUD 140,000 - 180,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work arrangement

Job summary

LAB3 is a leading Azure engineering practice across Australasia with a focus on Cloud, DevOps, Data, IoT & AI, Modern Workplace, and Security. We seek an experienced IT Operations Manager to lead our Managed Services Engineers and own engineering operations, onboarding, and career development.

The role requires proven leadership of multi-client managed services, ITIL expertise, and hands-on experience with automation and cross-skilling. Hybrid work with 2–3 days onsite in Melbourne is expected.

Qualifications

Proven leadership of multi-client managed services or equivalent engineering operations.
Strong ITIL knowledge across incident, problem, change, and transition management.
Experience with ServiceNow or comparable ITSM tooling.
Broad understanding of cloud, networks, data and security in managed services.

Responsibilities

Lead all Managed Services L2/L3 engineers across AI, Azure, Cyber Defence, Data, Modern Workplace and Networking.
Own engineering operations, ticket flow, problem management and client onboarding.
Coach and mentor staff, support certifications and career development, and contribute to recruitment and onboarding.
Scale service delivery through automation and cross-skilling, in collaboration with CSOs, the Service Desk command centre and technical leads.