IT Operations Lead – Azure, Cloud & Automation

LAB3 Pty Ltd; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

LAB3 Pty Ltd is a premier Azure engineering partner in Australasia, delivering Cloud, DevOps, Data, IoT & AI, Modern Workplace, Modern Apps, Integration and Security services. We are seeking an experienced IT Operations Manager to lead our Managed Services Engineers and shape scalable operations.

The role focuses on owning engineering operations, mentoring staff, and driving automation. Hybrid working with onsite Melbourne 2–3 days per week, and close collaboration with client teams and service

Qualifications

• Proven leadership of multi-client managed services or comparable engineering operations.
• Calm client and stakeholder communication; able to prioritise and energise a high-performance team.
• Solid ITIL knowledge across incident, request, problem, change, knowledge and transition management; familiarity with ITSM tooling.
• Experience with automation, shift-left practices, and reliable service transitions.
• ITIL, Microsoft or leadership certifications are highly regarded; baseline security clearance or Australian citizenship preferred.

Responsibilities

• Lead all Managed Services L2/L3 engineers across AI, Azure, Cyber Defence, Data, Modern Workplace and Networking.
• Own engineering operations, ticket flow, problem management and client onboarding.
• Coach and mentor staff, support certifications and career development, and contribute to recruitment and onboarding.
• Scale service delivery through automation and cross-skilling, working with CSMs, Service Desk command centre and technical leads.
• Collaborate with cross-functional teams to improve service delivery and client satisfaction.

Skills

Leadership

Team management

Client communication

ITIL knowledge

Automation

Cross-functional collaboration

ServiceNow

Tools

ServiceNow

Job description

LAB3 Pty Ltd is a premier Azure engineering partner in Australasia, delivering Cloud, DevOps, Data, IoT & AI, Modern Workplace, Modern Apps, Integration and Security services. We are seeking an experienced IT Operations Manager to lead our Managed Services Engineers and shape scalable operations.

The role focuses on owning engineering operations, mentoring staff, and driving automation. Hybrid working with onsite Melbourne 2–3 days per week, and close collaboration with client teams and service