IT Operations Leader

Children's Cancer Institute; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Children's Cancer Institute in Sydney seeks an IT Operations leader to deliver secure, reliable and modern technology services supporting research, corporate, and partnership objectives. You will lead the central IT operations team and outsourced providers, shaping the technology roadmap to align with organisational strategy.

With 5+ years in IT leadership, you will drive strategic planning, service delivery, and governance across cloud, networks, security, and end-user services, engaging senior

Qualifications

• Relevant graduate or postgraduate qualification, or substantial proven experience across the required technology disciplines.
• At least 5 years' experience in an IT leadership role, including leadership of engineers, administrators and service delivery teams.
• Demonstrated experience in strategic planning, continuous improvement and delivery of technology outcomes aligned with organisational objectives.
• Comprehensive experience across IT operations, including cloud, networks, infrastructure, service desk, cyber security, IT projects and governance.
• Detailed technical knowledge of enterprise infrastructure, including servers, storage, virtualisation, cloud and network technologies.
• Demonstrated experience overseeing information security, networks, end-user services and outsourced technology providers.
• Commercial and financial acumen, including budget, forecasting, supplier, contract and service-performance management.
• Ability to build trusted relationships with senior stakeholders, suppliers, vendors and managed service providers.
• Strong written and verbal communication skills, including technical documentation and the ability to explain complex matters to non-technical stakeholders.

Responsibilities

• Lead the delivery of secure, reliable and contemporary technology services in a complex research environment.
• Head the Institute's central IT operations function and shape the operational technology roadmap.
• Oversee infrastructure and end-user services and ensure alignment with CCI's strategy and business needs.
• Responsible for performance of the IT Operations team and outsourced service providers.
• Provide service leadership, governance, cyber and operational risk management.
• Engage with senior stakeholders, suppliers and MSPs to drive impact and outcomes.

Skills

IT leadership

Stakeholder engagement

Budget management

Strategic planning

Cyber security governance

Vendor management

Communication skills

Education

Graduate qualification

Postgraduate preferred

Job description

Job Description

For over 40 years, our shared commitment to curing childhood cancer has united us. Together, we continue to accelerate the answers to make that possible.

Job Description

For over 40 years, our shared commitment to curing childhood cancer has united us. Together, we continue to accelerate the answers to make that possible. To accomplish our vision, we're seeking someone who lives our values: owning and delivering meaningful work, collaborating to drive impact, challenging the status quo to create a better future, and balancing logic with empathy. Let's achieve more, together. As our IT Operations leader, this role will lead the delivery of secure, reliable and contemporary technology services that support CCI's research, corporate and partnership objectives. The role leads the Institute's central IT operations function, shapes the operational technology roadmap, oversees infrastructure and end-user services, and ensures technology services are aligned with CCI's strategy and business needs. This role will be responsible for the performance of the IT Operations team and our outsourced service providers. The role combines service leadership, technical oversight, vendor and financial management, architecture governance, cyber and operational risk management, and strong stakeholder engagement across a complex research environment.

To Succeed You Will Have

• Relevant graduate or postgraduate qualification, or substantial proven experience across the required technology disciplines.
• At least 5 years' experience in an IT leadership role, including leadership of engineers, administrators and service delivery teams.
• Demonstrated experience in strategic planning, continuous improvement and delivery of technology outcomes aligned with organisational objectives.
• Comprehensive experience across IT operations, including cloud, networks, infrastructure, service desk, cyber security, IT projects and governance.
• Detailed technical knowledge of enterprise infrastructure, including servers, storage, virtualisation, cloud and network technologies.
• Demonstrated experience overseeing information security, networks, end-user services and outsourced technology providers.
• Commercial and financial acumen, including budget, forecasting, supplier, contract and service-performance management.
• Ability to build trusted relationships with senior stakeholders, suppliers, vendors and managed service providers.
• Strong written and verbal communication skills, including technical documentation and the ability to explain complex matters to non-technical stakeholders.

We will support you to be your best with benefits that include but are not limited to:

• Working in a world-class, purpose-built facility, the only one in Australia dedicated to curing childhood cancer
• Focus on employee wellbeing, including up to 5 gifted wellbeing days off (paid) per year
• Access to Fitness Passport, with access to an extensive choice of fitness facilities across Sydney at discounted rates
• Corporate discounts and discounts on education through UNSW

Join us to shape a future every child deserves and to find meaning in your own. Because together, we can cure every child of cancer. It's not if, it's when. We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Children's Cancer Institute and our culture. We embrace diversity and encourage you to advise of any reasonable adjustments you may need during the recruitment process.