IT Operations & Financial Crimes Manager

Darling Downs Bank; Warwick; On-site; AUD 150,000 - 190,000; Full time

Job summary

Darling Downs Bank is seeking an IT Operations & Financial Crimes Manager to lead the day-to-day operation of the bank's technology environment and the Financial Crimes Prevention Program. You will drive IT service delivery, incident management, business continuity, information security and fraud prevention across seven branches in the Darling Downs region.

Reporting to the CIO, you will oversee vendor relationships, change and asset management, and provide risk-based reporting to governance

Qualifications

• Qualifications in Information Technology, Computer Science, Financial Crime management, or a related discipline.
• Strong knowledge of IT operations, infrastructure and service delivery.
• Excellent stakeholder, communication and relationship management skills.
• Ability to prioritise and manage multiple responsibilities in a regulated environment.

Responsibilities

• Lead the operational management of the Bank's IT environment.
• Manage incidents, service availability and operational performance.
• Oversee business continuity and disaster recovery planning and testing.
• Drive information security initiatives and response activities.
• Manage key technology vendors and service providers.
• Lead change, release and asset management activities.
• Oversee the Bank's Financial Crimes Prevention Program.
• Monitor fraud risks, controls and detection capabilities.
• Provide fraud and security reporting to management and governance committees.

Skills

IT operations

Service delivery

Stakeholder management

Regulatory environment

Information security

Business continuity

Vendor management

Incident management

Education

Information Technology / Computing or Financial Crime management

Related discipline

Tools

Third-party management

Job description

Lead Technology Operations and Fraud Prevention in a Growing Regional Bank

Darling Downs Bank is seeking an IT Operations & Financial Crimes Manager to join our leadership team.

This role is responsible for the day-to-day operation of the Bank's technology environment and Financial Crimes Prevention Program. You will lead critical functions including IT service management, information security, business continuity, vendor management, incident management and fraud prevention.

About the Role

Reporting to the Chief Information Officer, you will be responsible for:

• Leading the operational management of the Bank's IT environment
• Managing incidents, service availability and operational performance
• Overseeing business continuity and disaster recovery planning and testing
• Driving information security initiatives and response activities
• Managing key technology vendors and service providers
• Leading change, release and asset management activities
• Overseeing the Bank's Financial Crimes Prevention Program
• Monitoring fraud risks, controls and detection capabilities
• Providing fraud and security reporting to management and governance committees
• Building fraud awareness across the organisation
• Supporting strategic technology and risk initiatives

Our Head Office is located in Warwick, Queensland, with seven branches across the Darling Downs with back-office facilities. We welcome applications from candidates located throughout South East Queensland and surrounding regions. While the role offers flexibility in work location, regular travel to and attendance at our Warwick Head Office will be required. Specific arrangements will be discussed with the successful applicant.

About Us

Darling Downs Bank is a customer-owned bank with a proud history of supporting communities across the Darling Downs and South East Queensland. Headquartered in Warwick, we operate seven branches and provide a broad range of banking services to our members.

We are currently experiencing a period of significant growth, driven by strong financial performance, continued investment in technology, and a commitment to delivering outstanding service to our customers. As we continue to evolve, we are investing in our people, systems, and capabilities to ensure we remain a trusted and successful regional bank for generations to come.

We're not a bank where you're just another employee. With a team of around 50 people, everyone knows each other by name, collaboration comes naturally, leaders are approachable, and you'll quickly become part of a close-knit team that genuinely enjoys working together. You'll have direct access to decision-makers, broad exposure across the organisation, and the opportunity to make a real difference to our customers, colleagues and communities.

In a larger organisation, you might influence a small part of the business. At Darling Downs Bank, your contribution will be visible across the entire organisation and directly influence our customers, staff and future direction.

About You

You may be an experienced leader, analyst, or IT professional looking to take the next step into management.

To be successful, you'll bring:

Essential

• Qualifications in Information Technology, Computer Science, Financial Crime management, or a related discipline
• Strong knowledge of IT operations, infrastructure and service delivery
• Excellent stakeholder, communication and relationship management skills
• The ability to prioritise and manage multiple responsibilities in a regulated environment

Highly Regarded

• Leadership or people management experience
• Experience within banking, financial services or another regulated industry
• Knowledge of information security, business continuity or technology risk management
• Exposure to fraud, financial crimes, scams prevention or operational risk programs
• Experience managing third-party technology providers

Why Join Darling Downs Bank?

• Opportunity to lead critical technology and risk functions
• Genuine chance to shape and improve operational processes
• Exposure to executive leadership and strategic initiatives
• Supportive and collaborative team environment
• Opportunity for career growth.