IT Officer

ATSICHS Brisbane; Brisbane; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Company provided laptop

Salary packaging up to $15,900 net

Entertainment Benefits up to $2,649

Flexible rostering hours

9 day fortnight

LinkedIn Learning

Career progression pathways

Employee Assistance Program

Annual staff gatherings

Job summary

ATSICHS Brisbane is seeking an IT Officer to provide advanced technical support to end-users within a not-for-profit health and community services organisation serving Aboriginal and Torres Strait Islander communities in Brisbane and Logan.

The role demands technical expertise, problem solving, and outstanding customer service, with a permanent full-time position and a starting salary of $77,281 plus 12% super.

Qualifications

• Minimum 2 years’ experience in a similar IT role.
• Certificate 4 in relevant field.
• Proficiency in Microsoft 365, Windows server, Networking, and Azure.
• In-depth knowledge of IT systems, software, and hardware.
• Ability to empathise with users and provide solutions that meet their needs.
• Ability to manage multiple tasks and priorities effectively.

Responsibilities

• Provide technical support for hardware, software, and network issues, ensuring timely resolution of requests and problems.
• Perform routine maintenance and updates on IT systems, ensuring optimal performance and security.
• Monitor and enforce IT security measures to protect data and systems.
• Install and configure hardware and software.
• Create and maintain documentation for IT systems, configurations, and procedures.
• Provide service delivery in line with the IT team's SLA with a focus on customer service.

Skills

Technical troubleshooting

Customer service

Team collaboration

Problem solving

Education

Certificate 4

Tools

Microsoft 365

Windows Server

Networking

Azure

Job description

$77,281 p/a + 12% Super + NFP Salary Packaging

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at www.atsichsbrisbane.org.au

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

Click here to view position description

The IT Officer position is a critical role within the IT department, responsible for providing advanced technical support to end-users. The role requires a blend of technical expertise, problem-solving skills, and exceptional customer service abilities.

Duties

• Provide technical support for hardware, software, and network issues, ensuring timely resolution of requests and problems.
• Perform routine maintenance and updates on IT systems, ensuring optimal performance and security.Monitor and enforce IT security measures to protect data and systems.

Install and configure hardware and software.

Identify opportunities for improvements in security infrastructure and systems.

Monitor and maintain access control, endpoint protection and backup solutions.

Create and maintain documentation for IT systems, configurations, and procedures.

Create and maintain project documentation as required including recording of risks and issues.

Provide service delivery in line with the IT team's Service Level Agreement (SLA) with a key focus on customer service.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.
• Starting salary of $77,281 + 12% super.
• Permanent Full-Time role.
• Company provided laptop.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours/9 day fortnight options available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Required

• Minimum 2 years’ experience in similar IT related role.
• Certificate 4 in relevant field.
• Proficiency in Microsoft 365, Windows server, Networking, and Azure.

AND

In-depth knowledge of IT systems, software, and hardware.

Ability to empathise with users and provide solutions that meet their needs.

Ability to manage multiple tasks and priorities effectively.

Ability to work well within a team and collaborate with colleagues.

A commitment to staying current with emerging technologies and best practices.

Strong analytical and troubleshooting skills.

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible toapply.
• Driver's Licence.
• Evidence of Work Rights.
• Travel between work sites on a regular basis.
• Immunisations Category D.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.