IT Office Support Specialist

Jones Day; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

Jones Day seeks a dedicated IT Support (Office) Specialist to assist the Firm's Australian offices with PC and peripherals, AV/VC testing, and conference room setup. You will work with the IT Department to troubleshoot hardware, install and optimize equipment, and maintain asset records across Sydney and other national offices.

Travel to Melbourne, Brisbane, and Perth may be required. The role requires a Bachelor’s degree or equivalent experience, at least two years in IT, and familiarity with

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of two years of experience in computer-related field.
• Experience in a legal or professional services environment preferred.
• Knowledge of PC hardware architecture and operating systems, printers and peripherals.
• Familiarity with major PC applications (word processing, graphics, spreadsheets, telecommunications).

Responsibilities

• Provide support for PCs and peripherals across Australian Jones Day offices.
• Assemble, optimize and place PCs, printers and related equipment.
• Enter and maintain records in IT asset tracking systems.
• Set up and support conference rooms and assist with scheduled meetings.
• Assist AV/VC testing as part of the AV engineering team.

Skills

PC hardware

Troubleshooting

End-user support

AV/VC testing

Education

Bachelor's degree or equivalent experience

Job description

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Responsibilities:

The Support (Office) Specialist, in collaboration with the Firm IT Department, supports the technological needs across the Australian Jones Day offices. The IT Support (Office) Specialist provides support for personal computers and peripherals, including but not limited to troubleshooting of defective or inoperable components, diagnosis and eventual replacement of defective components and assistance of end-users in the proper use of hardware and software. The Specialist is responsible for the assembly, optimization and placement of personal computers, printers and other computer-related equipment, for the entry and maintenance of records in the appropriate Firm IT system(s) used to track technology assets and is required to help set up and support Conference rooms and assist customers with their scheduled meetings. The Specialist is required to assist the Firm AV engineering team with AV/VC and device testing when necessary. While based in Sydney, the role supports a national service delivery model and is required to travel periodically to Melbourne, Brisbane and Perth as the business requires.

Required Qualifications:

• Bachelor's degree or equivalent experience.
• Minimum of two years of experience in computer-related field.
• Experience in a legal or professional services environment preferred.
• A highly developed and practical knowledge of personal computer hardware architecture and applications, including operating systems, application software, printers and other peripherals.
• Knowledge of major personal computer applications, including personal computer operating systems, word processing editors, graphics software, spreadsheet programs and telecommunications software.

ONLY RESUMES (C.V.s) IN .PDF FORMAT WILL BE ACCEPTED AND REVIEWED