IT Office Support Specialist

Firewood Marketing, Inc.; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Monks is seeking an IT Office Support Specialist to join our Sydney office, providing hands-on IT support, asset management, and face-to-face service. You will be the primary on-site contact for hardware/software issues and help maintain a well-organized IT-enabled workspace.

Join the Global IT team to support in-office devices, meeting room tech, and IT processes while collaborating with colleagues. The role focuses on Sydney with some broader IT support across teams.

Qualifications

• 1+ years of experience in a customer service or technical support role.
• Knowledge of macOS and Windows.
• Experience with Google Workspace, Jamf, CrowdStrike, Office365, Slack, Freshservice.
• Printer troubleshooting and maintenance experience; setting up meeting room hardware/software.
• Strong interpersonal communication and ability to work independently.

Responsibilities

• Act as the primary on-site contact for technical issues. Provide first-line support for troubleshooting (Mac/Windows).
• Install, support, and maintain in-office hardware and software. Diagnose/repair/replace IT equipment.
• Ensure meeting room equipment functions; support presentations and events; assist with office moves.
• Maintain inventory, ISO documentation, asset tracking, and equipment lifecycle/recycling.
• Handle onboarding/offboarding IT equipment and new-hire setups.
• Keep IT documentation and policies up to date.
• Assist deploying new applications and technical solutions.
• Support the wider IT team via FreshService tickets and Slack.
• Build strong relationships with Monks staff and promote team collaboration.

Skills

macOS knowledge

Windows knowledge

Customer service

Time management

Interpersonal communication

Independent worker

Tools

Google Workspace

Jamf

CrowdStrike

Office365

Slack

Freshservice

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ).

Monks is seeking a highly motivated IT Office Support Specialist to join our team in the Sydney office. This role is crucial for ensuring the smooth operation of our workspaces, providing top-notch technical support to our AU Monks, and maintaining a functional, well-organized office environment from an IT perspective. You will be a vital part of the Global IT team, focusing on in-office support, asset management, and delivering world-class, face-to-face customer service.

Key Responsibilities:

• Act as the primary on-site contact for technical issues. Provide first-line support for troubleshooting, addressing issues with computer hardware and software (Mac/Windows).
• Install, support, and perform routine maintenance on all in-office hardware (computers, printers) and software. This includes diagnosing, repairing, or replacing IT equipment as necessary.
• Ensure the proper functioning of meeting room equipment and technology. Support presentations and events. Maintain general tidiness, including cable management, and conduct regular checks to ensure all workstations are complete and operational. Assist with office moves where IT support is needed.
• Be responsible for all IT equipment. Maintain organized storage, keep accurate track of stock, and notify the team when inventory levels are low. This includes maintaining ISO documentation (inventory and asset tracking), processing broken hardware/repairs, and managing the equipment lifecycle/recycling.
• Handle the IT aspects of colleague transitions, including setting up new Monks, shipping/receiving new hire equipment, and arranging equipment pickups for offboarding.
• Keep IT documentation and policies up to date.
• Assist with deploying new applications and technical solutions.
• Although primarily dedicated to Sydney, support the wider IT team by resolving FreshService tickets and addressing queries in Slack.
• Build a strong relationship with all Monks and teammates, promoting a team-oriented attitude and fostering a collaborative environment.

Skills & Qualifications:

• 1+ years of experience in a customer service or technical support role.
• Knowledge of macOS and Windows is a strong plus. Also working with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.
• Proficiency in printer troubleshooting and maintenance. Experience setting up and maintaining meeting room hardware/software. Ability to troubleshoot and respond to simple networking/WiFi questions.
• Must have strong interpersonal communication and relationship-building skills. A considerable level of independence is required as you will often work alone while representing the Global IT team.
• Must be a fast and flexible self-starter, able to manage time effectively, prioritize numerous projects, and provide creative, out-of-the-box solutions to complicated problems. Certifications are preferred but not required.

#LI-CX1

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with the world around us.

Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.