IT Infrastructure Manager

Southern Cross Care (SA, NT & VIC) Inc.; Adelaide; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary packaging

Bee Well program

Wellbeing support

Job summary

Southern Cross Care (SA, NT & VIC) Inc is seeking an IT Infrastructure Manager to ensure reliable IT operations across multiple sites. You will lead the ICT team, oversee service desk delivery, and manage end-user devices, networks, and cloud infrastructure.

The role emphasizes driving projects, improving service quality, and aligning with our Better for life culture. It requires strong leadership, cloud and network expertise, and a commitment to exceptional user support.

Qualifications

• Relevant tertiary IT qualification.
• Experience leading a customer-focused ICT team.
• Proven ability to manage multi-site ICT environments.

Responsibilities

• Lead and mentor the ICT Service Desk, manage incidents and metrics.
• Oversee Google Cloud, email/telephony, Workspace/Identity, backups and DR.
• Maintain LAN/WAN networks and hardware lifecycle from procurement to decommission.
• Identify and manage IT projects to improve services and delivery.

Skills

Google Workspace

Google Cloud (GCP)

Chrome OS

2nd/3rd line support

Microsoft Server

Active Directory

VOIP/MDM

VDI (Citrix/VMware)

Cisco devices

Fortinet devices

Education

Relevant IT degree

Job description

Salary Packaging benefits up to $15,900 annually

Be the difference. Enjoy great rewards and benefits.

Working with Southern Cross Care means you are valued, supported, and rewarded. Our Bee Well program gives you great discounts on groceries, travel, and health insurance, plus resources to boost your wellbeing. You will also enjoy salary packaging to help you take home more pay while building a career that makes a real difference.

About the role

As the IT Infrastructure Manager, you will oversee the reliable operation of Southern Cross Care’s IT infrastructure and lead the ICT team to achieve strategic goals. Reporting to the Group Manager, Business Systems and Technology, you will manage operational support, end-user equipment, network services, and the customer‑focused ICT Service Desk to maintain high quality across a large multi‑site environment.

Key responsibilities include:

Service Desk & Leadership: Lead and mentor the customer‑focused ICT Service Desk team, manage incident procedures, metrics, and team performance, while participating in an on‑call rotation.

Operational Support: Oversee Google Cloud (GCP) servers, email/telephony systems, Google Workspace/Identity, assets, licensing, backups, and DR infrastructure to ensure business continuity.

Network & End‑User Management: Maintain LAN/WAN networks, manage equipment lifecycles from procurement to decommissioning, oversee patching and security in partnership with the ICT Security Manager, and manage vendor/contractor relationships.

Projects & Innovation: Identify opportunities to improve ICT services, drive technology advancements, and manage the implementation of key IT projects.

For further details regarding the scope of the role, please refer to the position description.

About you

To be successful in this role, you will have:

Essential Qualification: Relevant tertiary qualification in IT.

Technical Expertise: Proficiency across cloud‑based environments (Google Workspace, GCP, Chrome OS desirable), Level 2/3 application and network support, Microsoft Server, Active Directory, VOIP/MDM, VDI (Citrix/VMware), and Cisco/Fortinet devices.

Proven Experience: Demonstrated success managing an ICT team in a customer‑focused, multi‑site environment, developing Service Desk operations, and managing full hardware/network lifecycles.

Interpersonal & Management Skills: Strong communication, time management, and relationship‑building skills, with the ability to manage change, remain calm under pressure, and align with our values and “Better for life” culture.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take‑home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

When you work for Southern Cross Care, we value you, care for your wellbeing and develop your skills to help build your career. We reward creativity and provide stability and flexibility. When you work for us, you work better for life.

When you work for Southern Cross Care, we value you, care for your wellbeing and develop your skills to help build your career. We reward creativity and provide stability and flexibility. When you work for us, you work better for life.

Established as a not-for-profit in 1968, Southern Cross Care (SA, NT & VIC) Inc has been providing quality aged care and retirement living services to members of our community for more than 55 years.

At Southern Cross Care, we offer a wide range of high‑quality services including Health & Wellness, Home Care, Retirement Living and Residential Care. We are guided by our Better for life vision and our values of Courage, Service and Compassion.

When you work for Southern Cross Care, we value you, care for your wellbeing and develop your skills to help build your career. We reward creativity and provide stability and flexibility. When you work for us, you work better for life.

Established as a not-for-profit in 1968, Southern Cross Care (SA, NT & VIC) Inc has been providing quality aged care and retirement living services to members of our community for more than 55 years.

At Southern Cross Care, we offer a wide range of high‑quality services including Health & Wellness, Home Care, Retirement Living and Residential Care. We are guided by our Better for life vision and our values of Courage, Service and Compassion.

When you work for Southern Cross Care, we value you, care for your wellbeing and develop your skills to help build your career. We reward creativity and provide stability and flexibility. When you work for us, you work better for life.