IT Documentation & Support Coordinator (Fixed-Term)

Aunew; Cumberland; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Aunew is seeking a Documentation Coordinator and IT Support professional on a fixed-term parental leave cover. You will deliver Level 1–2 IT support, maintain clear IT documentation, and ensure SOPs, runbooks, and user guides stay current.

The role collaborates with the IT team and stakeholders across the organisation. Responsibilities include system health checks, asset management, and supporting regulated systems like Pronto or other document-management tools, with opportunities to contribute

Formación

• Bachelor's degree in IT or related field.
• Experience providing Level 1–2 IT support in a business environment.
• Proficient in Windows OS, Microsoft 365, AD, DNS, DHCP.
• Excellent written English for SOPs and technical documentation.
• Strong troubleshooting and documentation skills.

Responsabilidades

• Provide Level 1–2 IT support for queries and incidents (computers, software, printers, mobile devices).
• Troubleshoot issues and escalate complex matters to the appropriate team or vendor.
• Install, configure and maintain end‑user hardware/software; assist with Windows Server, AD, DNS, DHCP, and Group Policy.

Conocimientos

IT support

Documentation

Prioritisation

Communication

Educación

Bachelor's degree in Information Technology

Herramientas

Windows

Microsoft 365

Windows Server

Active Directory

DNS

DHCP

Group Policy

VMware/Hyper-V

SharePoint

Descripción del empleo

Aunew is seeking a Documentation Coordinator and IT Support professional on a fixed-term parental leave cover. You will deliver Level 1–2 IT support, maintain clear IT documentation, and ensure SOPs, runbooks, and user guides stay current.

The role collaborates with the IT team and stakeholders across the organisation. Responsibilities include system health checks, asset management, and supporting regulated systems like Pronto or other document-management tools, with opportunities to contribute