IT Administrator, APAC

Anduril Industries; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Equity grants

Benefits package

Job summary

Anduril Industries in Australia is seeking an experienced Enterprise IT Support professional to deliver on-site and remote support for software and hardware across Windows, Linux and macOS. You will manage ticket queues, administer licenses, and contribute to knowledge base enhancements while supporting upgrades and asset tracking.

The role requires a Bachelor’s degree or equivalent experience, strong communication, and the ability to travel to Melbourne and Canberra.

Qualifications

• Bachelor’s degree in computer science or related field or equivalent experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently and in a team.
• Strong analytical and problem-solving abilities.
• Experience with ticketing systems and IT infrastructure.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Manage tickets in Jira Service Management.
• License administration for end-user software (e.g., Adobe, Lucid).
• Identify persistent problems and perform root-cause analysis.
• Manage Windows, Linux, and Apple devices; deploy and track IT hardware.
• Develop knowledge articles and SOPs for end users and staff.
• Contribute to operational improvements and lead projects as assigned.
• Participate in weekly on-call rotation.
• Travel to Melbourne and Canberra offices as needed.

Skills

Communication

Teamwork

Detail oriented

Customer service

Analytical skills

Problem solving

Ticketing systems

IT systems

Endpoint management

Hardware knowledge

Security clearance ready

Education

Bachelor’s degree in computer science or related field

Tools

Jira Service Management

SCCM

Jamf

Kace

Workspace ONE

Confluence

Quip

OneNote

SharePoint

Zoom

Okta

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

We are looking for a highly motivated individual to join our Enterprise IT Operations team. Our team strives for an exceptional end user experience and a culture of excellence and continuous improvement. This position will support key day-to-day processes such as technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• License administration of end user software including but not limited to Adobe, Lucid, etc.
• Identify persistent problems and recurring failures for root cause analysis.
• Windows, Linux and Apple computer management.
• Responsible for deploying, recovering, maintaining and tracking of IT hardware.
• Identify and document knowledge articles and SOPs for end users and internal IT.
• Assist with on-going operational improvements.
• Participate in or lead projects as assigned.
• Participate in a weekly on-call rotation.
• Travel to our Melbourne and Canberra offices

Requirements

• Bachelor’s degree in computer science or a related field, or equivalent experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Extremely detailed oriented.
• Excellent customer service.
• Strong analytical and problem-solving skills.
• Experience with ticketing systems and managing a ticket queue.
• Experience with IT systems, networks and related technologies.
• Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).
• Excellent knowledge of PC and Apple hardware.
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Prior experience using and/or administering JIRA Service Management or similar ITSM tools.
• Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).
• Experience with Zoom and related video conferencing hardware.
• Experience with Okta or other similar IAM tools.
• Experience in a Zero Trust / BeyondCorp environment.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.