IT Support Specialist, APAC

Anduril Industries; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Equity grants

Benefits package

Job summary

Anduril Industries in Sydney is seeking a motivated Enterprise IT Operations specialist to deliver on-site and remote technical support for software and hardware across the organization.

You will manage Windows, Linux, and Apple devices, support Jira Service Management tickets, handle license administration, and contribute to ongoing IT improvements while traveling to Melbourne and Canberra as needed.

Qualifications

• Bachelor’s degree in computer science or a related field, or equivalent experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Extremely detailed oriented.
• Excellent customer service.
• Strong analytical and problem-solving skills.
• Experience with ticketing systems and managing a ticket queue.
• Experience with IT systems, networks and related technologies.
• Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).
• Excellent knowledge of PC and Apple hardware.
• Ability to obtain and maintain an Australian Government Security Clearance

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• License administration of end user software including but not limited to Adobe, Lucid, etc.
• Identify persistent problems and recurring failures for root cause analysis.
• Windows, Linux and Apple computer management.
• Responsible for deploying, recovering, maintaining and tracking of IT hardware.
• Identify and document knowledge articles and SOPs for end users and internal IT.
• Assist with on-going operational improvements.
• Participate in or lead projects as assigned.
• Participate in a weekly on-call rotation.
• Travel to our Melbourne and Canberra offices

Skills

Technical support

Jira Service Management

Customer service

Communication

Analytical thinking

Education

Bachelor’s degree in computer science or related field

Tools

SCCM

Jamf

Kace

Workspace One

Job description

• Excellent customer service.

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

We are looking for a highly motivated individual to join our Enterprise IT Operations team. Our team strives for an exceptional end user experience and a culture of excellence and continuous improvement. This position will support key day-to-day processes such as technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• License administration of end user software including but not limited to Adobe, Lucid, etc.
• Identify persistent problems and recurring failures for root cause analysis.
• Windows, Linux and Apple computer management.
• Responsible for deploying, recovering, maintaining and tracking of IT hardware.
• Identify and document knowledge articles and SOPs for end users and internal IT.
• Assist with on-going operational improvements.
• Participate in or lead projects as assigned.
• Participate in a weekly on-call rotation.
• Travel to our Melbourne and Canberra offices

Requirements

• Bachelor’s degree in computer science or a related field, or equivalent experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Extremely detailed oriented.
• Excellent customer service.
• Strong analytical and problem-solving skills.
• Experience with ticketing systems and managing a ticket queue.
• Experience with IT systems, networks and related technologies.
• Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).
• Excellent knowledge of PC and Apple hardware.
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Prior experience using and/or administering JIRA Service Management or similar ITSM tools.
• Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).
• Experience with Zoom and related video conferencing hardware.
• Experience with Okta or other similar IAM tools.
• Experience in a Zero Trust / BeyondCorp environment.

Benefits

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

• At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

Data Privacy

To view Anduril’s candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.