Island Front Office Supervisor — Lead Guest Experience

IHG; Hayman Island; On-site; AUD 62,000 - 68,000; Full time

Benefits offered by this job

Staff accommodation

Meals provided

Staff facilities

Job summary

IHG’s InterContinental Hayman Great Barrier Reef is seeking a Front Office Supervisor to lead the welcome experience on Hayman Island. You will manage arrivals, departures, and the Front Office team while upholding luxury service standards on one of the Whitsunday Islands.

The role emphasizes coaching, guest interaction, and a supportive culture for staff. A full-time position with opportunities for development awaits in this iconic resort.

Qualifications

• Related experience in Front Office
• Luxury Hotel or Resort Supervisory experience and Administration knowledge
• Demonstrated guest interaction and specialist service experience
• Must speak fluent English
• Tech Savvy
• Full and valid driver's license

Responsibilities

• Lead the Front Office Team and manage arrivals/departures to ensure seamless guest flow.
• Coach and motivate staff to deliver personalised, memorable experiences.
• Resolve issues during peak times with calm, confident leadership.
• Set the tone for guest service standards across the resort.

Skills

Front Office experience

Guest service excellence

Team leadership

Fluent English

Tech savvy

Driver's license

Tools

Administration knowledge

Job description

IHG’s InterContinental Hayman Great Barrier Reef is seeking a Front Office Supervisor to lead the welcome experience on Hayman Island. You will manage arrivals, departures, and the Front Office team while upholding luxury service standards on one of the Whitsunday Islands.

The role emphasizes coaching, guest interaction, and a supportive culture for staff. A full-time position with opportunities for development awaits in this iconic resort.