IoT / Technical Assistant

Reddate; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Reddate Intelligence seeks a hands-on IoT / Technical Assistant to support the setup, testing and maintenance of home IoT devices and sensors in Melbourne, VIC. The role blends on-site installations with remote work and collaboration with product and engineering teams to ensure reliable platform performance.

You will assist with hardware installation, device configuration, troubleshooting, and documenting procedures and findings for cross-functional use.

Qualifications

• Foundational technical skills in IoT or smart home environments.
• Practical experience with hardware setup and troubleshooting.
• Ability to document procedures, test results, and technical issues clearly and accurately for use by engineering and product teams.
• Strong communication and collaboration skills, with the ability to work effectively in a hybrid environment and interact with both technical and non-technical stakeholders.
• Attention to detail, problem-solving mindset, and willingness to learn new tools, platforms, and technologies related to AI and home intelligence.
• Comfort working in test or pilot environments, including occasional on-site work in Melbourne, VIC for installations or evaluations.
• Relevant education or training in information technology, engineering, electronics, or a related field is beneficial but not strictly required.
• Experience with smart home ecosystems, cloud-connected devices, or data collection platforms is a plus.

Responsibilities

• Assist with hardware installation, device configuration, and troubleshooting of IoT devices and sensors.
• Document procedures, test results, and technical issues for engineering and product teams.
• Support collaboration with product and engineering teams to verify integrations and ensure reliable platform performance.
• Coordinate with customers or test participants as needed and assist in preparing basic reports on device performance.
• Contribute to improving internal processes for field deployment and technical support.

Skills

IoT fundamentals

Hardware setup & troubleshooting

Documentation of procedures

Communication & collaboration

Attention to detail & problem-solving

On-site work readiness (Melbourne)

Hybrid work adaptability

Learning new tools & technologies

Education

IT/Engineering education

Job description

Company Description

Reddate Intelligence is an Australian technology company developing an AI-powered intelligence platform for the home. The platform connects sensors, smart devices, and living environments to help households understand daily routines, detect meaningful changes, and generate clear, actionable insights. Beginning with smart living and home intelligence, Reddate’s long-term vision is to create living environments that actively support wellbeing, independence, and care. The first app version is in development and testing, with an initial release planned for October 2026, alongside a new web experience for discovering Reddate, exploring services, and accessing the platform. Reddate offers the opportunity to contribute to a product that enables homes to intuitively understand and respond to the needs of the people who live in them.

Role Description

This contract IoT / Technical Assistant role is a hybrid position based in Melbourne, VIC, with some flexibility for work from home. The role involves supporting the setup, testing, and maintenance of IoT devices, sensors, and smart home equipment used in Reddate’s platform and pilot environments. Day-to-day tasks include assisting with hardware installation, device configuration, troubleshooting technical issues, and documenting procedures and findings in a clear, structured way. The IoT / Technical Assistant will collaborate with the product and engineering teams to collect data from devices, verify integrations, and help ensure reliable performance of the home intelligence platform. The role may also include coordinating with customers or test participants, preparing basic reports on device performance, and helping improve internal processes for field deployment and technical support.

Qualifications

• Foundational technical skills in IoT or smart home environments (e.g., basic networking, device configuration, understanding of sensors and smart devices).
• Practical experience with hardware setup and troubleshooting (e.g., installing devices, resolving connectivity issues, performing basic diagnostics).
• Ability to document procedures, test results, and technical issues clearly and accurately for use by engineering and product teams.
• Strong communication and collaboration skills, with the ability to work effectively in a hybrid environment and interact with both technical and non-technical stakeholders.
• Attention to detail, problem-solving mindset, and willingness to learn new tools, platforms, and technologies related to AI and home intelligence.
• Comfort working in test or pilot environments, including occasional on-site work in Melbourne, VIC for installations or evaluations.
• Relevant education or training in information technology, engineering, electronics, or a related field is beneficial but not strictly required.
• Experience with smart home ecosystems, cloud-connected devices, or data collection platforms is a plus.