Investigations Case Manager

Eml Group; Newcastle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Gym and wellness discounts.

Learning and development opportunities

Annual incentive scheme

Job summary

EML Group is hiring an Investigations Case Manager to screen and gather public data using open-source intelligence software. You will analyse data, generate detailed reports and ensure information aligns with certifications, while handling sensitive information with discretion.

The role is full-time, based in Newcastle/Sydney/Parramatta with hybrid work options after training and a max-term contract to 30 June 2027.

Qualifications

• Must hold a current Class 2E (Private Investigator) Licence
• Understand and comply with SIRA Standards of Practice
• Proficient in using open-source intelligence software; Maltego and Caspar advantageous
• Strong ability to analyse and interpret complex data with excellent critical thinking
• Meticulous attention to detail with strong organisational skills and the ability to manage multiple tasks
• Excellent written and verbal communication skills, able to articulate findings to stakeholders
• Able to work autonomously while maintaining confidentiality and handling sensitive information
• Previous insurance experience is desirable but not essential

Responsibilities

• Create clear and detailed reports summarising findings, conclusions and actionable recommendations
• Use open-source intelligence software to screen and assess claims by gathering and analysing public data from various sources
• Collaborate with internal stakeholders, providing updates and insights
• Ensure all data is accurate and aligns with claim certifications while adhering to privacy and confidentiality
• Handle administrative tasks related to reviews, including creating reports, managing correspondence and recording actions

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Newcastle/Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to screen and gather public data using open-source intelligence software. As a full-time Investigations Case Manager, you’ll analyse the data, generate reports and ensure information is in line with their certification.

This will be a max term contract to 30 June 2027, full time position based in our Newcastle/Sydney/Parramatta office, with flexibility to work from home once fully trained.

Your Responsibilities

• Create clear and detailed reports summarising findings, conclusions and actionable recommendations
• Use open-source intelligence software to screen and assess claims by gathering and analysing public data from various sources
• Collaborate with internal stakeholders, providing updates and insights
• Ensure all data is accurate and aligns with claim certifications while adhering to privacy and confidentiality
• Handle administrative tasks related to reviews, including creating reports, managing correspondence and recording actions.

About You

• Must hold a current Class 2E (Private Investigator) Licence
• Understand and comply with SIRA Standards of Practice
• Proficient in using open-source intelligence software and data analysis. Advantageous if familiar with software applications Maltego & Caspar.
• Strong ability to analyse and interpret complex data, with excellent critical thinking skills
• Meticulous attention to detail with strong organisation skills and the ability to manage multiple tasks
• Excellent written and verbal communication skills, capable of articulating findings clearly to stakeholders
• Able to work autonomously while maintaining confidentiality and handling sensitive information with discretion
• Previous insurance experience is desirable but not essential

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.