International Student Support and Engagement Officer

University of Tasmania; Launceston; On-site; AUD 92,000 - 100,000; Full time

Benefits offered by this job

26 Weeks paid parental leave

17% superannuation

Health and fitness membership

Accommodation discounts

Car hire discounts

Health insurance

Novated leasing

Job summary

The Australian Maritime College (AMC) at the University of Tasmania seeks an International Student Support and Engagement Officer to welcome and assist international students throughout their university journey at AMC Newnham Campus, Launceston.

You will coordinate onboarding, engagement activities, and access to academic and wellbeing services, working with Student Academic Success, Wellbeing, Advising, and faculty teams to foster belonging and student success.

Qualifications

• Experience providing student support, administration, or related services.
• Strong interpersonal and communication skills across diverse cultural and linguistic backgrounds.
• Proven ability to build relationships with stakeholders.
• Strong organisational skills and prioritisation across competing tasks.
• Ability to manage confidential information appropriately.
• Experience coordinating events or engagement activities.
• Proficiency with enterprise systems and maintaining records.
• Commitment to delivering student-centred services.
• Experience supporting international students is highly regarded.
• Relevant qualifications or equivalent combination of experience.

Responsibilities

• Provide a welcoming first point of contact for international students at AMC.
• Support student onboarding, orientation, enrolment processes, and administrative activities.
• Assist students to access academic, wellbeing, advising, and support services across the University.
• Develop positive relationships with students and help create an inclusive and supportive campus environment.
• Coordinate and deliver engagement activities that encourage participation, connection, and belonging.
• Liaise with academic staff, professional teams, and external stakeholders to support student success.
• Maintain accurate records and contribute to reporting and data collection activities.
• Support initiatives that improve student satisfaction, retention, and overall experience.
• Contribute to continuous improvement of student support processes and services while ensuring compliance with University and regulatory requirements.

Skills

Student support

Administration

Customer service

Interpersonal communication

Stakeholder collaboration

Organisational skills

Confidential matters handling

Event coordination

Record keeping

Education

Relevant qualifications or equivalent experience

Tools

Enterprise systems

Job description

The University of Tasmania acknowledges the palawa/pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present

• Be the first point of contact for international students at the Australian Maritime College (AMC).
• Coordinate student engagement, onboarding, and support initiatives that foster belonging and success.
• Fixed-term contract (2 years), full-time opportunity based at the AMC Newnham Campus, Launceston.

About The Opportunity

The Australian Maritime College (AMC) is one of the world's leading maritime education and research institutions, attracting students from across the globe to study in Tasmania. As our international student community continues to grow, we're looking for someone who is passionate about supporting students and helping them make the most of their university experience.

As the International Student Support and Engagement Officer, you'll be a key point of connection for international students throughout their journey at AMC. You'll provide guidance and support, help students navigate university processes and services, and create opportunities for them to engage with campus life and the broader community.

Working closely with colleagues across Student Academic Success, Wellbeing, Advising, and AMC's academic and professional teams, you'll play an important role in fostering a welcoming and inclusive student experience. You'll help students feel connected, supported, and set up for success while contributing to initiatives that strengthen student engagement, retention, and satisfaction.

This is a rewarding opportunity for someone who enjoys building relationships, working with people from diverse cultural backgrounds, and making a meaningful difference in students' lives.

What You'll Do

• Provide a welcoming first point of contact for international students at AMC.
• Support student onboarding, orientation, enrolment processes, and administrative activities.
• Assist students to access academic, wellbeing, advising, and support services across the University.
• Develop positive relationships with students and help create an inclusive and supportive campus environment.
• Coordinate and deliver engagement activities that encourage participation, connection, and belonging.
• Liaise with academic staff, professional teams, and external stakeholders to support student success.
• Maintain accurate records and contribute to reporting and data collection activities.
• Support initiatives that improve student satisfaction, retention, and overall experience.
• Contribute to continuous improvement of student support processes and services while ensuring compliance with University and regulatory requirements.

What We're Looking For

We're looking for someone who enjoys working with people and is genuinely motivated by helping international students succeed.

You Will Bring

• Experience providing student support, administration, customer service, or related services in a complex environment.
• Strong interpersonal and communication skills, with the ability to build rapport with people from diverse cultural and linguistic backgrounds.
• Proven ability to build relationships and collaborate with a broad range of stakeholders.
• Strong organisational skills and the ability to manage competing priorities while maintaining attention to detail.
• Sound judgement and the ability to manage sensitive or confidential matters appropriately.
• Experience coordinating events, programs, or engagement activities.
• Confidence using enterprise systems and maintaining accurate records.
• A commitment to delivering high-quality, student‑centred services.
• Experience supporting international students will be highly regarded.
• Relevant qualifications and/or an equivalent combination of experience and expertise.

What’s on Offer?

As we look toward 2050, we remain committed to fostering excellence, collaboration and innovation while creating opportunities for our people to make a meaningful impact through teaching and research.

You'll be joining a supportive team that is passionate about student success and creating a welcoming experience for students from around the world.

You'll have access to an array of staff benefits and discounts including:

• 26 Weeks paid parental leave for primary caregivers
• 17% superannuation contribution
• Health and fitness membership options
• Accommodation and car hire discounts
• Health insurance and banking offers
• Novated leasing

Salary Details

Appointment to this role will be at HEO 6 and will have a total remuneration package of up to $107,780, comprising a base salary within the range of $92,120 to $99,891 plus 17% superannuation.

Applications close

Sunday 22nd November 2026, 11.55pm

Interviews will be held the week starting 30 November.

As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.