Internal Sales – Transport Hydraulics

GFR Industries; Brisbane; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Permanent, full-time

Structured training

Small-team environment

Career development

Market-leading products

Job summary

GFR Industries, Acacia Ridge, Brisbane, is hiring an Internal Sales Representative to support customers via phone, email and front-counter. You will identify needs, quote prices, process orders and coordinate with warehouse and freight teams to meet customer delivery expectations.

Ideally you have experience in sales or customer service, and a mechanical mindset to learn our transport hydraulic product range.

Qualifications

• Previous experience in sales, internal sales, customer service or a trade-counter environment.
• Strong telephone and face-to-face communication skills.
• Professional and customer-focused approach.
• Good computer skills and ability to learn inventory and sales systems.
• Strong attention to detail when preparing quotations and processing orders.
• Practical or mechanical aptitude.
• Ability to understand customer requirements and learn a technical product range.
• Current open Australian driver’s licence.
• Reliable attendance and ability to work in a small team.
• Ability to commute to Acacia Ridge for an 8:00 am start.

Responsibilities

• Responding to telephone, email and trade-counter enquiries.
• Identifying customer requirements and recommending suitable products.
• Providing product information and general technical sales support.
• Preparing quotations and processing customer orders.
• Checking product availability, pricing and delivery times.
• Following up customer enquiries, quotations and outstanding orders.
• Maintaining strong relationships with existing customers.
• Assisting with development of new customer relationships.
• Liaising with warehouse staff, suppliers and freight providers.
• Maintaining accurate customer, order and product information.
• Supporting the Sales Manager and wider team as required.

Skills

Sales experience

Telephone skills

Face-to-face communication

Customer-focused

Computer literacy

Attention to detail

Mechanical aptitude

Technical product knowledge

Driver's licence

Punctuality

Job description

Internal Sales Representative – Transport Hydraulics

Permanent, full-time | Monday to Friday, 8:00 am–5:00 pm | Acacia Ridge

$70,000–$85,000 per year

GFR Industries is seeking an Internal Sales Representative to join our sales team at Acacia Ridge.

This is a customer-focused role involving telephone, email and trade-counter sales of specialist transport hydraulic equipment. The position would suit someone with previous sales or customer-service experience who is mechanically minded, confident speaking with customers and interested in developing their technical product knowledge.

About GFR Industries

Established in 1998, GFR Industries is an Australian-owned and family-operated supplier to the transport hydraulic industry.

Based in Acacia Ridge, we import and distribute specialist hydraulic equipment from leading international manufacturers. GFR Industries is the Australian national distributor for Hydro Leduc, OMSI, Bezares, AFO and AMI products.

Our customers include transport operators, vehicle manufacturers, workshops, hydraulic businesses and major industry organisations throughout Australia and the wider region.

About the Role

Reporting to the General Manager and Sales Manager, the Internal Sales Representative will assist customers with product enquiries, quotations and orders through telephone, email and front-counter sales.

Key responsibilities include:

• Responding to telephone, email and trade-counter enquiries.
• Identifying customer requirements and recommending suitable products.
• Providing product information and general technical sales support.
• Preparing quotations and processing customer orders.
• Checking product availability, pricing and expected delivery times.
• Following up customer enquiries, quotations and outstanding orders.
• Maintaining strong relationships with existing customers.
• Assisting with the development of new customer relationships.
• Liaising with warehouse staff, suppliers and freight providers.
• Maintaining accurate customer, order and product information.
• Supporting the Sales Manager and wider team as reasonably required.

Essential Requirements

The successful candidate will have:

• Previous experience in sales, internal sales, customer service or a trade-counter environment.
• Strong telephone and face-to-face communication skills.
• A professional and customer-focused approach.
• Good computer skills and the ability to learn inventory and sales systems.
• Strong attention to detail when preparing quotations and processing orders.
• A practical or mechanical aptitude.
• The ability to understand customer requirements and learn a technical product range.
• A current open Australian driver’s licence.
• Reliable attendance and the ability to work effectively within a small team.
• The ability to reliably commute to Acacia Ridge for an 8:00 am start.

Desirable Experience

The following would be advantageous but is not essential:

• Experience in the transport hydraulic industry.
• Experience selling automotive, truck, mechanical or industrial components.
• Previous internal sales, parts-interpreting or trade-counter experience.
• Experience preparing quotations and processing sales orders.
• Experience using inventory, ERP, CRM or accounting software.
• Knowledge of hydraulic systems or vehicle-mounted equipment.

Previous hydraulic experience is not essential. Training in GFR Industries’ products and internal systems will be provided.

What We Offer

• Permanent, full-time employment.
• Monday-to-Friday working hours from 8:00 am to 5:00 pm.
• A salary of $70,000–$85,000 per year, depending on experience.
• Structured training in our hydraulic products and inventory system.
• Stable employment with an established Australian-owned business.
• The opportunity to develop specialist technical product knowledge.
• Direct contact with customers across the transport and hydraulic industries.
• The opportunity to work with market-leading international products.
• A small-team environment where individual effort has a visible impact.
• Opportunities to broaden your skills and take on additional responsibility as the business develops.

Position Details

Location: Acacia Ridge, Brisbane

Employment type: Permanent, full-time

Working hours: Monday to Friday, 8:00 am–5:00 pm

Remuneration: $70,000–$85,000 per year, depending on experience

Start date: Immediate or by agreement