Internal Sales Manager

Big Post; City of Monash; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Inclusive workplace culture

Job summary

Big Post in Mulgrave (Head Office) is seeking an experienced Internal Sales Manager to lead the outbound sales team, coach performance, and align with the Head of Sales on strategy and targets.

You will recruit, coach, monitor metrics, and ensure consistent processes across locations while collaborating with Customer Service and Administration.

This role offers a competitive salary, a clear career path, ongoing training, and a supportive leadership team in a growing national business.

Qualifications

• Experience leading, coaching or supervising a sales team, ideally outbound phone sales.
• Proven track record of achieving or exceeding sales targets.
• Excellent communication, influencing and negotiation abilities.
• Strong organisational skills with the ability to manage competing priorities.

Responsibilities

• Lead, coach and develop a team of outbound phone sales representatives and a Team Leader to maximise performance and results.
• Establish and maintain structured coaching, sales conversation frameworks and performance management processes.
• Monitor performance against the team's collective sales target, analyse trends and report results to the Head of Sales.
• Recruit, onboard and induct new team members to ensure the team is resourced and prepared for success.
• Build and maintain a positive, engaging and high-performing team culture.
• Collaborate closely with Customer Service, Administration and other departments to support integrated business operations.
• Ensure consistent application of sales processes, coaching frameworks and reporting standards across all Big Post locations.
• Support the development of the Team Leader as part of the succession pipeline into future leadership roles.

Skills

Sales leadership

Coaching

CRM experience

Forecasting

People management

Negotiation

Tools

Zoho CRM

Microsoft Office

Job description

At Big Post, our purpose is to provide our customers with smart, simple, and competitive transport solutions. We have developed our own state of the art technology platform and freight collection network, ensuring effective transport and delivery of goods to the buyer.

We specialise in providing a variety of freight delivery services to Australian SMEs by partnering with Australia's best freight transport carriers to provide a complete and competitive road transport network.

Since 2011, our dynamic sales team has facilitated exceptional business growth. Combined with our reputation for high quality customer service and competitive rates, we are an obvious choice for SMEs seeking an advantage with their freight distribution services.

We currently have an Internal Sales Manager position available, based in Mulgrave (Head Office).

About the Role

We are seeking an experienced and driven Internal Sales Manager to lead the day-to-day operations of our outbound sales team. This is a fully dedicated leadership role, accountable for the team's collective sales target, coaching, performance management and culture. You'll work closely with the Head of Sales on strategy, targets and broader business initiatives.

Your Mission

Lead, coach and develop a team of outbound phone sales representatives and a Team Leader to maximise performance and results

Establish and maintain structured coaching, sales conversation frameworks and performance management processes

Monitor performance against the team's collective sales target, analyse trends and report results to the Head of Sales

Recruit, onboard and induct new team members to ensure the team is resourced and prepared for success

Build and maintain a positive, engaging and high-performing team culture

Collaborate closely with Customer Service, Administration and other departments to support integrated business operations

Ensure consistent application of sales processes, coaching frameworks and reporting standards across all Big Post locations

Support the development of the Team Leader as part of the succession pipeline into future leadership roles

About You

Experience leading, coaching or supervising a sales team, ideally outbound phone sales

Alternatively, a strong track record as a senior sales representative looking to step into leadership

Demonstrated success in achieving or exceeding sales targets

Excellent communication, influencing and negotiation abilities

Strong organisational skills with the ability to manage competing priorities

Experience working with CRM systems, including pipeline management and forecasting (Zoho CRM experience highly regarded)

Intermediate to advanced Microsoft Office skills

Resilience, adaptability and a proactive leadership style

Able to start at 7:30am to align with the team's start time

What's On Offer

Competitive salary + incentives based on team performance

Autonomy and influence to shape team culture and strategy

Career progression opportunities within a growing national business

Supportive and collaborative leadership team

Ongoing training and professional development

Join a fun, friendly and successful business that prides itself on a positive and inclusive workplace culture

Work in a down-to-earth, non-corporate business environment