Internal Sales

FlameStop; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

FlameStop Australia is seeking an Internal Sales team member to deliver high-level customer service and sales support to our trade counters. You will process orders, communicate with customers by phone, email or in person, and liaise with warehouse staff and Account Managers.

Ideal candidates have prior administrative or internal sales experience and familiarity with sales/inventory software is an advantage but not required.

Qualifications

• Previous administrative or internal sales experience.
• Confidence to deliver phone, email and face-to-face customer service.
• Familiarity with sales and inventory software would be an advantage.

Responsibilities

• General administration tasks - processing customer orders, coordinating with customers via phone, email or in person.
• Face to face service for walk-in-trade customers.
• Liaising with the warehouse staff and Account Managers.

Skills

Customer service

Sales support

Face-to-face service

Administrative tasks

Phone/email communication

Tools

Inventory software

Job description

FlameStop Australia is the largest manufacturer and wholesaler of fire protection products with over 30 years of experience, and we take great pleasure in being a 'one stop shop' in supplying the fire industry with the largest range of Australian Standards approved products.

With distribution centres located throughout Australia and New Zealand, FlameStop continues to provide an expansive range of quality products, fast turnaround on delivery of orders contributing to optimal customer satisfaction experience. We continually test and improve our products, so they are the best in the industry.

About the role:

As the Internal Sales team member, you will provide a high level of customer service & sales support to our existing network of trade counters. You will also be responsible for:

General administration tasks - processing customer orders, coordinating with customer via phone, email or in person

Face to face service for walk-in-trade customers

Liaising with the warehouse staff and Account Managers

To be successful:

Previous administrative or internal sales experience

Familiarity in sales and inventory-basedsoftware for customer order processing & invoicing would be an advantage but not necessary

Confidence to deliver phone, email and face to face customer service