INTERNAL ONLY - PROGRAM SUPPORT OFFICER

Brisbane City Council; City of Brisbane; On-site; AUD 89,000 - 96,000; Full time

Benefits offered by this job

Flexible working hours

Gym and wellness centre access

Award winning superannuation fund

Generous leave provisions

Job summary

Brisbane City Council is seeking a Program Support Officer to back the Executive General Manager Commercial and Contract Management within Public Transport Services. You will coordinate calendars, prepare documentation and reports, and manage stakeholder relations in a fast-paced environment.

The role supports financial processes, project initiatives including e-mobility, and requires strong organisation, communication and proactive, autonomous work style.

Qualifications

• Experience providing executive, personal assistant, administration or business support in a fast-paced environment.
• Strong organisational skills with the ability to manage competing priorities and attention to detail.
• Excellent communication and stakeholder engagement skills.
• A proactive approach with sound judgement and autonomy.
• Experience using Microsoft Office and business systems to support operations.
• A commitment to high-quality customer service and business outcomes.

Responsibilities

• Providing administrative support to the Executive General Manager Commercial and Contract Management.
• Coordinating calendars, meetings, correspondence and business priorities.
• Preparing reports, presentations, briefing materials and other business documentation.
• Managing customer enquiries, records and branch administration activities.
• Supporting financial processes, including purchasing, invoice processing and reporting.
• Assisting with delivery of projects and initiatives across the branch.
• Building effective relationships with internal and external stakeholders.

Skills

Executive support

Administration

Organisational skills

Communication

Autonomy

Microsoft Office

Stakeholder engagement

Customer service

Tools

Microsoft Office

Business systems

Job description

Personnel Area: Public Transport Services

Branch: Commercial and Contract Services

Salary Range: Band 4 AUD $89,207 to $95,764 + superannuation. (Remuneration stated is for a full-time position)

Work type: Temporary full-time, until Feb 2028

About us

The Commercial and Contract Management Branch provide contract, business and commercial management for Public Transport Servies. This includes management of the Group budget and finances, management and delivery of long term, strategic public transport and contracts such as the bus contract and Metro with the Queensland government, delivery of ferry services, ferry fleet asset management, significant advertising contracts, e-mobility and Personalised Public Transport (PPT). In addition, the team also manages and maintains relationships with key stakeholders including Translink.

About the role

As a Program Support Officer, you'll play a key role in supporting the Executive General Manager Commercial and Contract Management and the broader branch within Public Transport Services. Acting as a trusted point of coordination, you'll provide a combination of executive support, business administration and program support services that enable the branch to operate effectively and achieve strategic objectives.

This is a diverse and fast-paced role where you'll manage competing priorities, coordinate business activities, prepare high-quality documentation, support financial and reporting processes, and liaise with a wide range of internal and external stakeholders. You'll also contribute to key projects and initiatives, including supporting Brisbane's growing e-mobility program and other branch priorities.

Some of your day-to-day activities will include:

• Providing administrative support to the Executive General Manager Commercial and Contract Management
• Coordinating calendars, meetings, correspondence and business priorities
• Preparing reports, presentations, briefing materials and other business documentation
• Managing customer enquiries, records and branch administration activities.
• Supporting financial processes, including purchasing, invoice processing and reporting
• Assisting with the delivery of projects and initiatives across the branch
• Building effective relationships with internal and external stakeholders.

To be successful, you will have:

• Experience providing executive, personal assistant, administration or business support in a fast-paced environment
• Strong organisational skills with the ability to manage competing priorities and maintain attention to detail
• Excellent communication and stakeholder engagement skills
• A proactive approach, sound judgement and the ability to work with a high degree of autonomy
• Experience using Microsoft Office and business systems to support effective operations
• A commitment to delivering high-quality customer service and business outcomes.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free access to gym and wellness centre
• award winning superannuation fund
• generous leave provisions

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role will require a Criminal History Check.

Application Closing Date: Friday 16 October 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council - includingpaid or unpaid employment,operatingtheir own business or volunteering in certain circumstances - and to manage any conflictsof interest or other risks (such as fatigue)in a way that puts the public interestfirst.Maintainingemployment outside Council does notpreclude you from being considered for roles within Council.

For more information: Please contact David Ngo – *********@brisbane.qld.gov.au or call 07 3178 8***

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.