INTERNAL ONLY - LICENCES AND PERMITS SUPPORT TEAM LEADER

Brisbane City Council; Brisbane; Sur place; AUD 99 000 - 112 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Free gym and wellness centre

Award winning superannuation fund

Generous leave provisions

Résumé du poste

Brisbane City Council's Licences and Permits branch is seeking an experienced leader to guide the Licences and Permits Support Team. You will coach staff, shape service delivery, and ensure timely resolutions for customers and stakeholders.

You will develop and implement guidelines, coordinate resources and report on performance to drive a seamless customer experience for residents and businesses across Brisbane.

Qualifications

• Well-developed verbal communication, interpersonal and customer service skills to influence, negotiate and maintain relationships to achieve agreed outcomes.
• Demonstrated experience leading a team, setting direction, providing feedback and enabling high-quality tasks on time.
• Proven ability to develop and implement effective systems, processes and procedures to provide high-quality, timely support.

Responsabilités

• Lead the Licences and Permits Support Team to deliver high-quality customer services.
• Allocate support resources across teams to ensure efficient service delivery.
• Investigate issues, prepare reports and guidelines, procedures, manuals, policies and presentations; implement agreed solutions.

Connaissances

Verbal communication

Team leadership

Systems & processes

Stakeholder management

Time management & analysis

Description du poste

INTERNAL ONLY - LICENCES AND PERMITS SUPPORT TEAM LEADER

Personnel Area:

City Planning Economic Development Services

Branch:

City Licences and Permits

Salary Range:

Band 5: AUD: $98,778 - $111,969 AUD per annum + Superannuation (Remuneration stated is for the full-time positions)

Work type:

Permanent Full-time

Our Business

Brisbane City Council is Australia’s largest local government and one of the nation's most diverse and dynamic organisations Guided by Brisbane Vision 2031, Council is focused on delivering innovative, high performing services that provide exceptional value for residents, businesses and visitors while shaping Brisbane as Australia's lifestyle capital.

The City Planning and Economic Development Services Group manage development applications, provide planning and development advices, develops strategic planning policy and economic strategies. Our work supports sustainable growth, helps shape Brisbane's future and ensures the city continues to be a great place to live, work and visit.

Our Branch

City Licences and Permits is leading the transformation of how Brisbane City Council delivers licensing, permitting and application services. As a newly established branch, we're creating a modern, customer-focused and digitally enabled service that brings licences, permits and applications together into one seamless experience. By simplifying processes, improving consistency and decision-making, and embracing innovation, we're making it easier for residents, businesses and stakeholders to engage with Council while delivering better outcomes for our community and helping shape Brisbane's future.

The Role

The Licences and Permits Support Team Leader will manage and support team to successfully deliver a range of high-quality customer support services. This includes providing coaching, professional development and advice to the team. Allocate support resources across the teams to support efficient service delivery. As the team leader you will investigate and research issues, prepare reports and prepare guidelines, procedures, manuals, policies and presentations. Furthermore you will identify options to pro-actively address common issues identified by service delivery teams and through customer correspondence and implement agreed solutions

To be successful you will have:

• well-developed verbal communication, interpersonal and customer service skills to influence, negotiate and maintain relationships to achieve agreed outcomes.
• demonstrated experience leading a team, set clear direction and expectations, provide feedback, support and enable the team to complete high quality tasks accurately and on time.
• proven ability to develop and implement effective systems, processes and procedures to provide high quality and timely support services
• demonstrated ability to negotiate, liaise with and influence internal and external stakeholders to resolve complex issues and achieve quality outcomes.
• demonstrated organisational and time management skills, including the ability to plan, schedule, coordinate and prioritise competing workloads and projects to meet deadlines and strong analytical, problem-solving and decision-making skills, with the ability to build productive relationships and facilitate outcomes.

This role requires a Criminal History Check.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability.Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

For more information:

Please contact Dim Amarandos via ***************@brisbane.qld.gov.au.

Application Closing Date:

Sunday 1 November 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — includingpaid or unpaid employment,operatingtheir own business or volunteering in certain circumstances — and to manage any conflictsof interest or other risks (such as fatigue)in a way that puts the public interestfirst.Maintainingemployment outside Council does notprecludeyou from being considered for roles within Council.