INTERNAL ONLY - DEVELOPMENT SUPPORT TEAM LEADER

Brisbane City Council; Brisbane; Hybrid; AUD 99,000 - 112,000; Full time

Benefits offered by this job

Flexible hours

Gym access

Great superannuation

Generous leave

Job summary

Brisbane City Council is seeking an experienced Development Support Team Leader in Brisbane with hybrid work options. You will lead a team of Development Support Officers to deliver high-quality outcomes, coach staff, and ensure compliance with legislation and council policies.

The role offers office-based work during probation and potential hybrid arrangements thereafter. The successful candidate will develop and implement systems, support corporate platforms, and maintain strong customer

Qualifications

• Demonstrated leadership experience leading a team to deliver high-quality outcomes.
• Well-developed verbal communication, interpersonal and customer service skills to influence, negotiate and maintain relationships.
• Experience in completing high-quality tasks accurately and on time and managing workloads with competing priorities.
• Proven ability to develop and implement effective systems, processes and procedures.

Responsibilities

• Coach, train, and monitor workloads to drive team performance.
• Ensure compliance with legislation, statutory timeframes, and Council policies.
• Develop and implement effective systems, processes, and procedures for Development Services.
• Support staff in using corporate systems and maintaining strong customer relationships.

Skills

Leadership experience

Verbal communication

Customer service

Time management

Process development

Policy/legislation knowledge

Coaching staff

Computer skills

Tools

MS Office

Job description

INTERNAL ONLY - DEVELOPMENT SUPPORT TEAM LEADER

Personnel Area: City Planning Economic Development Services

Branch: Development Services

Salary Range: Band 5 $98,778-$111,969 + Superannuation (Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to June 2028 with multiple positions available

Location: Brisbane Square and working from home options

• Are you an experienced Team Leader?
• Do you have experience in applying/understanding legislation/policies?
• Be part of a supportive and engaged team contributing to our Brisbane community

Our Business

The Development Services (DS) Branch plays a key role in shaping Brisbane’s future by managing the city’s development assessment processes. As part of the City Planning and Economic Development Services Group, DS ensures that development aligns with Council’s planning scheme and supports the city’s growth in a sustainable and strategic way. As part of Branch Operations, our, people are committed to continuous improvement, embracing fresh ideas and innovating our approach to ensure high-quality service that support great outcomes for the community, developers and stakeholders.

The Role

As Development Support Team Leader, you’ll lead a team of Development Support Officers (DSOs) to deliver high-quality outcomes for Development Services. In this key leadership role, you will:

• Coach, train, and monitor workloads to drive team performance
• Ensure compliance with legislation, statutory timeframes, and Council policies
• Develop and implement effective systems, processes, and procedures
• Support staff in using corporate systems and maintaining strong customer relationships

We invest in our people and their success. In return, you'll be part of an engaged, supportive and forward-thinking team, with opportunities to develop your career, expand your skills and thrive in a positive and inclusive environment.

Please note, this role requires office-based work during the probation period, with the potential for hybrid arrangements thereafter. Rostered shifts may start as early as 7:30am or finish as late as 5:00pm.

To be successful you will have:

• Demonstrated evidence of capabilities in Council's Leadership Blueprint to deliver performance excellence and a values-based culture.
• Well-developed verbal communication, interpersonal and customer service skills to influence, negotiate and maintain relationships to achieve acceptable outcomes.
• Demonstrated experience in completing high quality tasks accurately and on time and manage workload and workflows with competing priorities.
• Proven ability to develop and implement effective systems, processes and procedures to provide high quality and timely support service.
• Demonstrated skills in the use of corporate systems and to assist and coach staff in the use of these systems.
• Ability to contribute to team direction, give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence.
• Experience in supporting a team in a development support capacity to achieve outcomes and timeframes.
• Experience in developing and maintaining effective relationships with customers.
• Demonstrated experience in/or ability to rapidly acquire an understanding of and apply relevant legislation and Council policies and procedures and Correspondence support.
• Experience in communicating clearly in writing and verbally and demonstrated interpersonal skills.
• High level proficiency in commonly used computer systems and software.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions

Application Closing Date: Thursday 19 November 2026 at 11:55pm AEST.

For more information: Please call Anna Bellis on 3178 1902.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability.Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check