Internal Communications Manager

A2B; New South Wales; On-site; AUD 100,000 - 140,000; Full time

Job summary

A2B Australia is seeking an experienced Internal Communications Manager to connect our people with strategy, priorities, culture and transformation. You will translate business priorities and change initiatives into meaningful employee communications that inform, engage and inspire.

Working with senior leaders, People & Culture and stakeholders, you’ll craft messages across formats, support executive communications, and lead change communications to strengthen alignment and understanding across

Qualifications

• Relevant tertiary qualifications in communications, marketing, business or a related discipline, or equivalent experience.
• Demonstrated experience in internal or corporate communications within a complex organisation.
• Experience supporting business operations, organisational change and transformation initiatives through effective communication.
• Strong writing, editing and storytelling capability across a range of employee audiences and channels.
• Experience supporting executive and senior leadership communications.
• Proven ability to work across multiple stakeholders, business functions and group environments.
• Experience managing communication channels, communication plans and employee engagement initiatives.
• Change management training or certification will be highly regarded.

Responsibilities

• Develop and deliver internal communication plans that support business priorities, operational activities, organisational change and employee engagement.
• Create clear, engaging communications across multiple formats including business updates, presentations, leadership messaging, announcements and key talking points.
• Use storytelling to bring the organisation's people, achievements, priorities and operations to life.
• Support executive and leadership communications to ensure messages are consistent, relevant and easy to understand.
• Lead communication activities for change and transformation initiatives, helping employees understand what is changing, why it matters and how it impacts them.
• Strengthen employee voice through feedback, listening and engagement mechanisms.
• Manage and enhance internal communication channels, including the intranet and other digital platforms.
• Coordinate quarterly Town Halls, including content development, presentations and supporting communications.
• Develop regular employee communications that keep teams informed of business updates, priorities and initiatives.
• Partner with People & Culture, business leaders and group stakeholders to deliver coordinated communications and employee programs.
• Monitor communication effectiveness and employee feedback to identify opportunities for continuous improvement.

Skills

Stakeholder management

Storytelling

Writing/editing

Change communications

Collaboration

Education

Tertiary qualification in communications/marketing/business

Job description

A2B Australia is part of the ComfortDelGro Australia (CDC) Group, the country’s leading taxi network and a major provider of mobility, technology, and payment solutions.

Through our iconic brands 13cabs, Silver Service, Swan Taxis and Cabcharge we deliver end‑to‑end transport experiences, from booking and dispatch through to safe, reliable travel and seamless payment. Our services support corporate, community and disability customers nationwide.

Our network is Australia’s largest, with 7,000+ vehicles and 11,500 drivers, supported by contact centres, technology hubs and in‑field support teams. We power drivers, operators and passengers with dispatch, navigation, in‑car tech, apps and payment solutions across Australia and globally.

The A2B Way

We care about our customers, our business and each other. We work as one connected team, value accountability and collaboration, and encourage innovation to shape the future of mobility. We invest in wellbeing, safety, learning and development, recognise high performance, and celebrate diversity and inclusion.

At A2B Australia, we're transforming the way Australians move through our brands including 13cabs.

We're looking for an experienced Internal Communications Manager to help connect our people with our strategy, priorities, culture and transformation journey.

This is an exciting opportunity to shape communications that strengthen understanding, engagement and connection across A2B Australia. Working closely with senior leaders, People & Culture and stakeholders across the business, you'll translate business priorities, operational updates and change initiatives into meaningful employee communications that inform, engage and inspire.

What You'll Be Doing

• Develop and deliver internal communication plans that support business priorities, operational activities, organisational change and employee engagement
• Create clear, engaging communications across multiple formats including business updates, presentations, leadership messaging, announcements and key talking points
• Use storytelling to bring the organisation's people, achievements, priorities and operations to life
• Support executive and leadership communications to ensure messages are consistent, relevant and easy to understand
• Lead communication activities for change and transformation initiatives, helping employees understand what is changing, why it matters and how it impacts them
• Strengthen employee voice through feedback, listening and engagement mechanisms
• Manage and enhance internal communication channels, including the intranet and other digital platforms
• Coordinate quarterly Town Halls, including content development, presentations and supporting communications
• Develop regular employee communications that keep teams informed of business updates, priorities and initiatives
• Partner with People & Culture, business leaders and group stakeholders to deliver coordinated communications and employee programs
• Monitor communication effectiveness and employee feedback to identify opportunities for continuous improvement

About You

You're a collaborative and engaging communications professional who can simplify complex information, build strong stakeholder relationships and create compelling stories that connect people to organisational priorities and change.

You’ll Bring:

• Relevant tertiary qualifications in communications, marketing, business or a related discipline, or equivalent experience
• Demonstrated experience in internal or corporate communications within a complex organisation
• Experience supporting business operations, organisational change and transformation initiatives through effective communication
• Strong writing, editing and storytelling capability across a range of employee audiences and channels
• Experience supporting executive and senior leadership communications
• Proven ability to work across multiple stakeholders, business functions and group environments
• Experience managing communication channels, communication plans and employee engagement initiatives
• Change management training or certification will be highly regarded

We're Looking For Someone Who:

• Builds trusted relationships and collaborates effectively across diverse teams
• Communicates with clarity, confidence and sound judgement
• Is adaptable and comfortable working in evolving environments
• Takes a practical, proactive and solutions-focused approach
• Demonstrates strong organisation skills and attention to detail
• Effectively manages competing priorities while maintaining quality outcomes
• Understands how to connect communication outcomes to broader business objectives

Why Join A2B

• Play a key role in helping employees understand and engage with business priorities and organisational change
• Work closely with senior leaders and stakeholders across Australia and the wider ComfortDelGro Group
• Influence how information, culture and strategy are communicated across a nationally recognised organisation
• Join a business that values collaboration, accountability, innovation and employee wellbeing
• Be part of an organisation shaping the future of mobility and transportation across Australia

If you're passionate about employee communication, storytelling and helping people navigate change, we'd love to hear from you.

ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.