Internal Communications Advisor

Victorian R&L Services Trust; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Professional development opportunities

Flexible working arrangements

Parental leave (16 weeks)

Job summary

VicRoads is seeking a contemporary Internal Communications Advisor on a six-month max term. Reporting to the Corporate Communications Manager, you will deliver clear, engaging content that helps employees understand priorities, adapt to change and stay connected to our purpose and values.

This hands-on role blends strong writing with a digital-first mindset across channels. You will create content for email, intranet, events, and campaigns, coordinate town halls, manage SharePoint, and partner

Qualifications

• Proven internal communications experience across channels.
• Ability to translate complex change into clear content.
• Strong storytelling and stakeholder relationship skills.

Responsibilities

• Create engaging content across email, intranet and events.
• Coordinate internal events including town halls and staff activities.
• Lead VicRoads intranet management and SharePoint enhancements.
• Develop communications strategies with leaders to align with priorities.
• Collaborate with People & Culture, Brand and External Communications.
• Deliver end-to-end campaigns with audience targeting and measurement.
• Monitor and report on engagement metrics to drive improvement.
• Manage Internal Communications mailbox and provide timely support.

Skills

Stakeholder engagement

Written communication

Content creation

SharePoint

Adobe Creative Suite

Project management

Tools

Campaign Monitor

Job description

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Employment Details

Annual Salary Range:Commensurate with Experience Employment Type: 6 months Max Term - Full-Time Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

About the Opportunity

We're seeking a contemporary and strategically minded Internal Communications Advisor to join VicRoads on a six-month max term opportunity. Reporting to the Corporate Communications Manager, you will play a key role in delivering clear, engaging and purposeful communications that help employees understand organisational priorities, navigate change and stay connected to our purpose, strategy and values. Working across a broad range of business areas, you'll partner with leaders and stakeholders to develop content, campaigns and engagement initiatives that inform, inspire and drive action. This is a hands‑on role that blends strong communication expertise with a digital‑first mindset. You'll create compelling content across multiple channels, coordinate major employee engagement activities including town halls, manage and enhance our SharePoint intranet, and provide strategic communications support to senior stakeholders. Success in this role will come from your ability to balance storytelling, stakeholder engagement and campaign delivery with a practical understanding of modern communications tools, channels and performance measurement.

Key Responsibilities

• Create engaging and impactful content across email, intranet and employee events, including profiles, Q&A and feature stories that showcase our people, their work and achievements.
• Coordinate and support internal events, including town halls and staff engagement activities, preparing presentations, briefing materials, reports and event communications.
• Lead the management and continuous improvement of the VicRoads intranet, leveraging SharePoint capabilities to enhance the employee experience and supporting the ongoing management of team sites.
• Partner with leaders and stakeholders across the organisation to develop communications strategies, content and campaigns that connect employees to our purpose, strategy, values and key business initiatives.
• Collaborate closely with People & Culture, Brand and External Communications teams to identify and share relevant content, strengthen employee engagement and promote organisational achievements.
• Develop and deliver end‑to‑end communication and engagement campaigns, including audience targeting, channel planning, content development, cross‑channel integration and performance evaluation.
• Monitor, analyse and report on communication effectiveness, using engagement metrics and insights to measure impact, identify trends and drive continuous improvement.
• Manage the Internal Communications mailbox and contribute to the corporate affairs on‑call roster, providing timely communications support for employee enquiries and business‑critical matters as required.

About you

You are a proactive and adaptable communications professional who can hit the ground running in a fast‑paced environment, delivering impactful internal communications. Combining exceptional writing and stakeholder engagement skills with a contemporary, digital‑first mindset, you can translate complex information and organisational change into clear, engaging content that resonates with diverse audiences. You are comfortable partnering with senior leaders, balancing multiple priorities and delivering high‑quality communications, campaigns and events. With strong technical capability across platforms such as SharePoint, email marketing tools and creative design software, you bring a practical, hands‑on approach, creative flair and a passion for creating meaningful employee experiences. You'll Thrive in This Role If You:

Thrive in This Role

• Have experience in internal communications, corporate affairs, journalism, public relations or a related communications discipline.
• Are a skilled storyteller who can simplify complex organisational messages and change initiatives into engaging and meaningful content.
• Build trusted relationships with senior stakeholders and confidently provide communications advice across all levels of an organisation.
• Have experience developing and delivering integrated communication and engagement campaigns from strategy through to execution and evaluation.
• Are proficient in SharePoint, EDM platforms such as Campaign Monitor (or similar), and other digital communication channels.
• Bring contemporary communications skills, including experience with Canva, Adobe Creative Suite or similar creative tools.
• Have strong organisational and project management skills, enabling you to manage competing priorities and deliver outcomes to tight deadlines.
• Are flexible and willing to travel to metropolitan and regional VicRoads sites to support town halls, employee engagement activities and other organisational events.

Our culture

Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.

What we offer

• Salary packaging
• Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development
• Flexible working arrangements and family‑friendly practices, including 16 weeks paid parental leave

We encourage applications from people of all genders, backgrounds and communities.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.

VicRoads has a single and simple purpose - to keep Victorians moving safely and smoothly. As an organisation we believe innovation powers progress - of our people and Victorian communities. Our work matters. Victorians trust us with their safety, with critical moments in their lives and their livelihoods. And it's with innovation, purpose, inclusivity, and collaboration that we make a difference, and that we progress. VicRoads Registration and Licensing Services (RLS) is on a pivotal transformation journey, with a dedicated focus on placing customers at the heart of everything we do. We’re committed to modernising our operations and expanding our service offerings to meet customer needs. At the core of our business, we manage the essential services of vehicle registration and licensing and our goal is to simplify interactions with VicRoads RLS, making our services more accessible and user‑friendly. We’re also expanding our custom plate offerings and developing value‑added products and services for those using and supporting our road networks. In August 2022 VicRoads embarked on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie to operate and modernise registration and licensing services on its behalf. The joint venture is a 40‑year partnership where the Government retains ownership of VicRoads, and continues to control regulation, policy, data, and privacy provisions for VicRoads Registration and Licensing. The Government sets pricing and collects the revenue for essential registration and licensing fees, whilst also maintaining its roads and safety responsibilities. Our organisational values steer our actions, decisions, and behaviours as we progress on our path of transformation - innovating to keep Victorians moving.